Messenger won't execute

  • Thread starter Thread starter Bob
  • Start date Start date
B

Bob

I am having trouble getting my windows messenger to run.
The other day I wanted to log on so I click on the short
cut on my desktop and nothing happened. My cursor
changed into an hour glass meaning it was trying to load
the program. I looked in my Task Manager under Processes
and it showed two msmsgs.exe files loaded but not doing
anything and the program didn't open. So I tried to end
their processes and I couldn't, one would stay running.
I then restarted my computer and check the Processes
again and there was one msmsgs.exe file running. I don't
know if this is normal or not. So anyway my question is
how do I get the program to execute? I don't know why it
stopped working all the sudden. But I haven't been on it
for awhile. Anyway thank you for your help!
 
Greetings Bob,

Do you have Norton Antivirus 2003 installed? Norton added a new "instant messaging scanning"
feature to Norton Antivirus 2003, which can conflict with Messenger and cause Windows
Messenger to display this behavior. To stop it, open Norton Antivirus (Right-click on the
Norton Antivirus icon in the System Tray/Notification Area (by the clock), choose 'Open
Norton Antivirus'), click Options, then Instant Messenger then uncheck MSN Instant Messenger
and click OK. You can then check your Task Manager to see if a msmsgs.exe is running -- if
it is, close it and then try running it again.
____________________________________________
Jonathan Kay
Microsoft MVP - Windows Messenger/MSN Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com
 
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