memory violation in kernel 32 etc

  • Thread starter Thread starter Martina
  • Start date Start date
M

Martina

i attempted to load Norton Antivirus 2000 (i know this
now to be the wrong versio) i thought i would be able to
load it and update it on the net - big mistake - halfway
through loading it, it stopped. But my problem now is
that i can't uninstall it because it says it is corrupted
or "not there". I have Norton 2002 now to load but it
wont load because it says there is an older version on
the system which needs to be uninstalled first.
the problem i have had is that i get this error prompt
when i start up (memory access violation in kernal32 at
6789:3881:7584) then another saying (NAV AUTO PROTECT
unable to start NAVAP) the latter i know to be the norton
but is memory access one relating to norton or is there
something else wrong with my computer - how can i fix
these problems. - yours completly lost having tried
everything i know.
 
This should help.

Go to Control Panel, Add/Remove Programs - Scroll through
the listing and remove Live Update and Live Reg. Reboot.
Use Search, keyword Symantec - Delete all Symantec folders
found.
Go to Symantec's Web site, Download a tool called Rnav.Exe.
Run this tool to remove legacy Registry remnant from your PC.
Do a final reboot - and then retry your 2002 version install.

P.S. It wouldn't hurt to also download the Microsoft Installer
Cleanup tool and remove any Norton/Symantec installers
from your system before you try and install the newer
version.
 
hi use panda antivirus it is better, free and you get a firewall that is a lot better than the zonelabs one as it asks you about everything not allowing mediaplayer, svchost etc through everytime on its own

Rob
 
ZoneAlarm does the same thing, as long as you make that choice during the
install process!

--
Regards:

Richard Urban

aka Crusty (-: Old B@stard :-)

rob said:
hi use panda antivirus it is better, free and you get a firewall that is a
Click to expand...
lot better than the zonelabs one as it asks you about everything not
allowing mediaplayer, svchost etc through everytime on its own.
 
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