Manually remove folders file (Outlook 2000)

  • Thread starter Thread starter AirYT
  • Start date Start date
A

AirYT

hello,

MS Office 2000 (Outlook 2000 9.0.0.2711 IMO)
I have a user who appears to have 2 open folders, when i click on one of
them i get the following error:
"Unable to display the folder. The requested information store could not be
found in the active profile."

But his normal Outlook Today - Personal Folder is active and running
properly.

I can't remove this "dummy" folder file. Any help would be greatly
appreciated.

Cheers, yt
 
AirYT said:
MS Office 2000 (Outlook 2000 9.0.0.2711 IMO)
I have a user who appears to have 2 open folders, when i click on one
of them i get the following error:
"Unable to display the folder. The requested information store could
not be found in the active profile."

But his normal Outlook Today - Personal Folder is active and running
properly.
Click to expand...

This is a sign of a corrupt mail profile. Time for a new one. You'll have
to mess with the registry, though. What version of Windows?
 
As I recall, IMO was a bit more forgiving. It might not be necessary to hack
the registry. It may be possible simply to create a new PST file, set it as
the default, then restart Outlook and close both of the others. YMMV.

- File menu > New > Personal Folders file > New...
- Right-click on the root of the new set of folders in the folder pane (View
Folder List)
Click to expand...
- Choose Properties
- Check the "Deliver POP mail" box
- Quit & restart Outlook
- Now you can Close the PST file that you were previously using (R-click on
that pst folder while in Folder View and select "Close <foldername>
Folders"). If you have any information in your former PST that you'd like to
transfer to your new default PST, you can drag and drop from one to the
other before you close the old one.
 
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