Mail Wont Delete....

  • Thread starter Thread starter Daniel
  • Start date Start date
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Daniel

Hello, I have been using Windows Mail Since I got my computer last year. I
have four messages that I got last year that wont delete. My error message
is an unknown error has occurred. Does anyone know what I can do to get rid
of these messages? Thanks

~Daniel
 
Daniel said:
Hello, I have been using Windows Mail Since I got my computer last year. I
have four messages that I got last year that wont delete. My error message
is an unknown error has occurred. Does anyone know what I can do to get
rid of these messages? Thanks

~Daniel
Click to expand...
In Windows Mail, unknown errors and undeletable messages are often caused
by interference from an antivirus program. What if any antivirus programs
do you
have, and have you ever had a Norton or McAfee antivirus program installed
on
that computer?

For a temporary fix, download and install this hotfix, with Windows Mail not
running:

http://support.microsoft.com/default.aspx/kb/941090

Although it's labelled as for mail stuck in the Outbox, it also works in
other folders. If you don't know whether you have a 32-bit version
of Vista or a 64-bit version, try the hotfix for the 32-bit version first.
The Vista SP1 update contains this hotfix and more, but takes longer
to install.
 
If you want to make it a more permanent fix, you'll need to
uninstall the McAfee program, not just disable it or change
its settings. You'll probably then need to run this cleanup
program to take care of what the uninstall leaves behind:

<http://service.mcafee.com/FAQDocument.aspx?id=107083&lc=4105&partner=McAfee&type=TS&ia=1>

You may even need to remove your emails account under
Windows Mail, then restart Windows Mail and add the account
again.

If this leaves you without problems, you may want a replacement
antivirus program that doesn't cause such problems. Most versions
of the Norton antivirus program and a recent version of the Trend
antivirus program are bad choices; they also cause problems in
Windows Mail. I recommend either avast! or AVG, either one
with a custom install that tells it to leave out the part that scans email.

http://www.avast.com/eng/avast_4_home.html

http://free.grisoft.com/ww.download?prd=afe
 
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