Mail sent from Outlook is taking a long time to arrive - about 6 .

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Any mail sent from my Outlook is taking a very long time to arrive. If I send
from Outlook Express it is ok and if my husband uses Outlook on his computer
it is ok. I sorted it by taking the Windows XP Firewall off of our dialup
connection and installing Norton Firewall. Now we have Broadband and the
same thing is happening as before. Help please, I don't really want to go
back to using Outlook Express.
 
Sky said:
Any mail sent from my Outlook is taking a very long time to arrive. If
I send
from Outlook Express it is ok and if my husband uses Outlook on his
computer
it is ok. I sorted it by taking the Windows XP Firewall off of our
dialup
connection and installing Norton Firewall. Now we have Broadband and
the
same thing is happening as before. Help please, I don't really want to
go
back to using Outlook Express.
Click to expand...


This can be problem with the mail server to which you connect. Outlook
adds its own Message-ID header; i.e., Outlook computes and tracks the
unique message IDs that are used to identify a message. Outlook Express
does not add this header and relies on the mail server to add it. A
mail server might not like e-mails that already include the Message-ID
header, so they get batched up, sometimes an admin has to check them,
and then they get sent. This adds delay in delivering your e-mails.

See
http://groups-beta.google.com/group/microsoft.public.outlook/browse_frm/thread/c8a5b43198e5036c
(starting at the 33rd post although the rest provide context for the
discussion). You'll need to contact your e-mail provider to find out if
they are also doing this stupidity regarding the Message-ID header. Be
aware that the 1st-level tech you get when you call support won't know
what the hell you are talking about. You'll need to push to get to a
real tech.
 
My husband is using the same server on his computer and the problem does not
occur there. If I make s new profile to use on my Outlook is there any chance
that this would help.
 
Sky said:
My husband is using the same server on his computer and the problem
does not
occur there. If I make s new profile to use on my Outlook is there any
chance
that this would help.
Click to expand...


Do your computers run through a NAT router going into your cable modem
so only one IP address is allocated to your intranetwork from your ISP?
Or are you getting multiple IPs assigned by your ISP (i.e., you instead
have switch going into their cable modem)?

Once the mail server has your message, you have no control over when it
delivers your message. Enable the troubleshooting log in Outlook, send
a test e-mail (that ends up with the long delay for delivery), and see
that your message shows as being accepted by their mail server. Then
contact their tech support to report the excessive delivery delay AFTER
they have already received your message. Only they know what
peculiarties they inflict on mail processing that would cause the delay.
You need to look at your logfile for Outlook to actually see if the mail
server really ever got the message instead of it sitting in the Outbox
of your e-mail client. If you see the DATA command followed by an OK
returned status, they accept the message and you are no longer in
control of it. They can claim anything they want about supporting one
e-mail client and not another, but if their e-mail server accepted it
then they have it regardless of which e-mail client was used.

Of course, in your test case, you are sending the test e-mails to the
same domain and user, right? Sending quickly to one domain doesn't not
guarantee another domain's mail server is reachable, responsive, or
quick.
 
Ok I will give it a go. Thanks very much for your advice, at least I have
something to try out now.
 
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