mail merge in Outlook 2003 does not send...

  • Thread starter Thread starter carlos
  • Start date Start date
C

carlos

Hello,

When attempting to send a merge document for a selected
group of contacts, the main document is created and
appears fine. The list of recipients appears accurate.
When we select merge to email,the merge looks like it is
working but there are no new items in the sent folder.
Recipients do not receive the mail.

We are using Exchange 2003(SBS) and Outlook 2003

Please help...
 
Mail Merge generates a Word doc, not an email. You would use a distribution
list for what you want to do.

Hello,

When attempting to send a merge document for a selected
group of contacts, the main document is created and
appears fine. The list of recipients appears accurate.
When we select merge to email,the merge looks like it is
working but there are no new items in the sent folder.
Recipients do not receive the mail.

We are using Exchange 2003(SBS) and Outlook 2003

Please help...
 
List the steps you are using and how you are sleeting the recipients.
 
Not so. You can merge to electronic mail, and such merges cannot use a DL.
 
Yes, I stand corrected....

Not so. You can merge to electronic mail, and such merges cannot use a DL.
 
The steps look correct and work fine here with Outlook 2003, but I'm not
running against Exchange. So that seems to suggest it might be an Exchange
problem. I'd see if anyone in one of the Exchange groups has any ideas.

--
Russ Valentine
[MVP-Outlook]
carlos said:
1. select contacts
2. tools/mail merge/only selected contacts
3. existing document
4. document type: form letter
5. merge to: email
6. OK

In the word document we click on the "merge to email"
icon and the process begins. We can see the recipients
counting up in the status bar.

Prior to upgrading to Exchange 2003 and Outlook 2003 the
process worked fine.

Please advise...



-----Original Message----
List the steps you are using and how you are sleeting the recipients.
--
Russ Valentine
[MVP-Outlook]
Hello,

When attempting to send a merge document for a selected
group of contacts, the main document is created and
appears fine. The list of recipients appears accurate.
When we select merge to email,the merge looks like it is
working but there are no new items in the sent folder.
Recipients do not receive the mail.

We are using Exchange 2003(SBS) and Outlook 2003

Please help...
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