LU1814 error on many symantec anti virus clients

[media]

The error is result in manual update of the anti virus definitions. The
clients are no longer receiving updates. the only solution from
Symantec is to uninstall and reinstall the client. Excuse me, but Why
is this going on and why isn't Symantec providing a better solution?

 

[R. McCarty]

Why it's going on is because Symantec software has too many
faults and deficiencies to list. They don't care about support.
The only better solution is alternate vendor's products.

 

[media]

Symantec's solution is the check internet settings. I've done this. Any
other ideas?

 

[Haggis]

when the automatic update engine gets corrupt 'for some reason' this seems
the only avenue. after uninstall of the software (server situation? then
only needs to be done there) use the cleaner tool on the symantec website
before re-install

 

[R. McCarty]

Last time I messed around with it, Live Update did not update itself.
You had to go to Symantec's site and download the latest version of
Live update. Then after you updated Live Update, Live Update would
update the rest of the Symantec software. Haven't been to Symantec's
site in a long time - so not sure if static updates are even still
available.

 

[PA Bear]

Error: "LU1814: LiveUpdate could not retrieve the update list":
http://service1.symantec.com/SUPPORT/sharedtech.nsf/pfdocs/2002082616293813

The cause of the problem may be hijackware.

Checking for/Help with Hijackware
http://aumha.org/a/parasite.htm
http://aumha.org/a/quickfix.htm
http://aumha.net/viewtopic.php?t=5878
http://wiki.castlecops.com/Malware_Removal_and_Prevention:_Introduction
http://mvps.org/winhelp2002/unwanted.htm
http://inetexplorer.mvps.org/data/prevention.htm
http://inetexplorer.mvps.org/tshoot.html
http://www.mvps.org/sramesh2k/Malware_Defence.htm
http://defendingyourmachine.blogspot.com/
http://www.elephantboycomputers.com/page2.html#Removing_Malware

When all else fails, HijackThis v1.99.1
(http://aumha.org/downloads/hijackthis.zip) is the preferred tool to use.
It will help you to both identify and remove any hijackware/spyware. **Post
your log to http://aumha.net/viewforum.php?f=30,
http://castlecops.com/forum67.html,
http://forums.subratam.org/index.php?showforum=7, or other appropriate
forums for expert analysis, not here.**

If the procedures look too complex - and there is no shame in admitting this
isn't your cup of tea - take the machine to a local, reputable and
independent (i.e., not BigBoxStoreUSA) computer repair shop.

 

[Richard Urban]

Why aren't you hammering Symantec about this. It is their problem, and
yours. You are a pair. Work it out.

I say, **Dump Symantec* anything.

--

Regards,

Richard Urban
Microsoft MVP Windows Shell/User
(For email, remove the obvious from my address)

Quote from George Ankner:
If you knew as much as you think you know,
You would realize that you don't know what you thought you knew!

 

[Bruce Chambers]

The error is result in manual update of the anti virus definitions. The
clients are no longer receiving updates. the only solution from
Symantec is to uninstall and reinstall the client. Excuse me, but Why
is this going on and why isn't Symantec providing a better solution?

Why don't you ask Symantec?


--

Bruce Chambers

Help us help you:



They that can give up essential liberty to obtain a little temporary
safety deserve neither liberty nor safety. -Benjamin Franklin

Many people would rather die than think; in fact, most do. -Bertrand Russell

 

[Cymbal Man Freq.]

| The error is result in manual update of the anti virus definitions. The
| clients are no longer receiving updates. the only solution from
| Symantec is to uninstall and reinstall the client. Excuse me, but Why
| is this going on and why isn't Symantec providing a better solution?


Is there a certificate error like in early January 2004? That wrecked
everybody's NAV for weeks. Wait until some time passes before doing anything
drastic. Answers may arrive in time.