Lost message served up by exchange

  • Thread starter Thread starter Tristan Leask
  • Start date Start date
T

Tristan Leask

Hi all,

Here is an interesting one for you. We are running an Exchange 2003 (SBS)
server with a user connecting to it with Outlook 2003. The user said that a
mail alert was shown for an email that had been delivered. However when
going to the inbox the message could not be found. We have done a search
through all his folders to see if we could find the message but to no avail.
Upon checking the exchange 2003 server's message tracking centre, it had
recorded that a message had been sent to the user and had been delivered to
their local store. Thus the email has been lost.

Could anyone give us any ideas where the message could have gone to?

Cheers all,

Tristan
 
Acording to to 'Tools - Rules and Alerts' there are no rules set unless
there were some that were imported from an old version of outlook and they
are not being displayed.

Tristan
 
Can you get the sender to resend the message to see if the same thing happens
?? is this just a one off or is it happening to all messages from the same
sender?

Regards
Davidt
 
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