Steps to take if you have spyware that is not removed by
Microsoft Windows
AntiSpyware (beta)
1) Open up AntiSpyware
2) Click Tools at the top
3) Click "Submit a Suspected Spyware Report"
4) Fill out the form with as much detail so we can analyze
quickly
By doing these steps before trying something new, you make
the product better.
Thanks again for testing the beta!!!!
Generally, in a case where the item is identified, but not
properly removed, the next steps are:
1) update both Microsoft Antispyware and your antivirus
application.
2) restart in safe mode by pressing the F8 function key
before the first Windows screen appears at startup.
3) do full deep scans with Microsoft Antispyware. Repeat
scanning until a complete scan comes through clean. Ditto
with the antivirus.
This isn't guaranteed, but it works for a great many items
that at first appear not to be cleaned in normal mode.
LOP provides an uninstaller tool.
Here is the link - proceed at your own risk.
(I have used it with success, but I offer no guarantees!)
s
http://lop.com/new_uninstall.exe
http://www.doxdesk.com/parasite/lop.html
http://sarc.com/avcenter/venc/data/adware.lop.html-
OR
*** For assistance in battling infestations***
- Get HijackThis.exe from:
http://tomcoyote.org/hjt/hjt199//HijackThis.exe
- Save it to C:\hjt (new folder)
- Open it and select "Scan and Save Log"
- Note where you saved the log
- Send it to Ron Kinner as an attachment
- Ron's email address is (e-mail address removed)
- Put Hijack in the subject so he knows it's not spam
He will tell you what to do next
And most importantly, when your problem is resolved, let
everyone know!!! Many people put a lot of time and effort
into helping you. Let them know what suggestions worked.
