Logon Failure

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I hope someone can help me with this problem That I can't seem to solve:

I am a Microsoft OEM System Builder. About 8 months ago I built a home pc
for a customer using Windows XP Home SP2. At that time I also setup file and
print sharing between her desktop (XP Home), and her laptop (XP Pro). She has
had no issues using the shared folders or printing until about a month ago
she claims.

I've tried everything I know and can't resolve it. If I try and view
workgroup computers, the desktop (named FAMILY), shows in the list of pc's.
If I click on it to get to the shared folder, I get "Logon Failure: The user
has not been granted the requested logon type at this computer"

I have verified that the work group names are the same. I have verified that
all the proper folders and printers on the desktop (XP home) are still
shared. I believe the "Guest" account on the XP home machine is off under
User accounts.

I thought perhaps it was a firewall issue or something, so I connected my
own laptop to the group. My laptop (Windows 2K) and her laptop (XP Pro) can
talk without any problems. If I try to connect to the FAMILY computer (XP
Home) I get the same error on my laptop. So the issue lies with the desktop
pc.

I am at a complete loss as to how to resolve it. I have checked the obvious,
and have even tried various restore points on the desktop pc, but to no
avail. I do have a ghost image on another partition that I could restore
which would take the desktop back to the way it was the day I delivered it,
but I'm trying like crazy to avoid that. Please help!!!

Any help or info would be greatly appreciated. If you need any more info
from me, please let me know.

Thank you,

Jim
 
I hope someone can help me with this problem That I can't seem to solve:

I am a Microsoft OEM System Builder. About 8 months ago I built a home pc
for a customer using Windows XP Home SP2. At that time I also setup file and
print sharing between her desktop (XP Home), and her laptop (XP Pro). She has
had no issues using the shared folders or printing until about a month ago
she claims.

I've tried everything I know and can't resolve it. If I try and view
workgroup computers, the desktop (named FAMILY), shows in the list of pc's.
If I click on it to get to the shared folder, I get "Logon Failure: The user
has not been granted the requested logon type at this computer"

I have verified that the work group names are the same. I have verified that
all the proper folders and printers on the desktop (XP home) are still
shared. I believe the "Guest" account on the XP home machine is off under
User accounts.

I thought perhaps it was a firewall issue or something, so I connected my
own laptop to the group. My laptop (Windows 2K) and her laptop (XP Pro) can
talk without any problems. If I try to connect to the FAMILY computer (XP
Home) I get the same error on my laptop. So the issue lies with the desktop
pc.

I am at a complete loss as to how to resolve it. I have checked the obvious,
and have even tried various restore points on the desktop pc, but to no
avail. I do have a ghost image on another partition that I could restore
which would take the desktop back to the way it was the day I delivered it,
but I'm trying like crazy to avoid that. Please help!!!

Any help or info would be greatly appreciated. If you need any more info
from me, please let me know.

Thank you,

Jim
Click to expand...

Jim,

Your specific error is well known here. Keep an open mind, and we can help you
diagnose the problem.
<http://nitecruzr.blogspot.com/2006/01/look-at-complete-detail-in-error.html>
http://nitecruzr.blogspot.com/2006/01/look-at-complete-detail-in-error.html
 
Chuck,

Thank you for replying to me. Where do I begin? The thing that really
baffles me, is that it used to work just fine. i don't know what caused it to
stop working. Anyway...I will follow your advice. Just lead the way.......

Thanx,

Jim
 
Chuck,

Thank you for replying to me. Where do I begin? The thing that really
baffles me, is that it used to work just fine. i don't know what caused it to
stop working. Anyway...I will follow your advice. Just lead the way.......

Thanx,

Jim
Click to expand...

Jim,

Start with this article, it links ("Logon Failure:...") to others where your
symptoms are discussed.
<http://nitecruzr.blogspot.com/2006/01/look-at-complete-detail-in-error.html>
http://nitecruzr.blogspot.com/2006/01/look-at-complete-detail-in-error.html

And we may be at this for a while, so post after my replies please.
<http://nitecruzr.blogspot.com/2005/05/how-to-post-on-usenet-and-encourage.html#TopPosting>
http://nitecruzr.blogspot.com/2005/05/how-to-post-on-usenet-and-encourage.html#TopPosting
 
Chuck,

I just had the customer check some things for me. First of all, I did have
her verify on the XP Home PC ( the one with the shared folders and printers)
that the Guest account is active. I had her try and connect to the desktop
(XP Home) from her laptop (XP Pro) again. Here is the error she gets:

\\FAMILY is not accessible

You might not have permission to use this network resource. Contact the
administrator of this server to find out if you have access permissions.

Logon Failure: The user has not been granted the requested logon type at
this computer.

I don't know if this information helps anymore, or if I'm just repeating
myself, but I thought I'd pass it along. Am I supposed to try the ntrights
command as mentioned in your blog? If this is a rights or security issue,
what has caused it to be changed? I mean no disrespect to my customer, by
they are not smart enough to know how to make changes in these areas.

Hope to hear from you soon!

Thanx,

Jim
 
Chuck,

I just had the customer check some things for me. First of all, I did have
her verify on the XP Home PC ( the one with the shared folders and printers)
that the Guest account is active. I had her try and connect to the desktop
(XP Home) from her laptop (XP Pro) again. Here is the error she gets:

\\FAMILY is not accessible

You might not have permission to use this network resource. Contact the
administrator of this server to find out if you have access permissions.

Logon Failure: The user has not been granted the requested logon type at
this computer.

I don't know if this information helps anymore, or if I'm just repeating
myself, but I thought I'd pass it along. Am I supposed to try the ntrights
command as mentioned in your blog? If this is a rights or security issue,
what has caused it to be changed? I mean no disrespect to my customer, by
they are not smart enough to know how to make changes in these areas.

Hope to hear from you soon!

Thanx,

Jim
Click to expand...

Jim,

If the server is running XP Home, NTRights (or CACLS) is the best way to fix the
symptoms. What caused the symptoms may be another matter.
 
Chuck,

Excuse my ignorance, but I want to be sure as to what to do on the customers
pc that is running XP Home. I downloaded NTRIGHTS.exe from the company you
suggested on your blog, and copied it to a floppy.

After I place the floppy in the XP Home machine, do I run this program from
the floppy or copy it to the hard drive?

Do I run it from the command line, or just double click it in windows?

I assume the program will come up, so do I just type in the TWO commands as
shown on your blog? After they are run, will I get some sort of message?

After it's done, do I just try it or do I need to reboot or what?

Sorry for so many questions, just want to be correct.

Talk to you soon!

Jim
 
Chuck,

Excuse my ignorance, but I want to be sure as to what to do on the customers
pc that is running XP Home. I downloaded NTRIGHTS.exe from the company you
suggested on your blog, and copied it to a floppy.

After I place the floppy in the XP Home machine, do I run this program from
the floppy or copy it to the hard drive?

Do I run it from the command line, or just double click it in windows?

I assume the program will come up, so do I just type in the TWO commands as
shown on your blog? After they are run, will I get some sort of message?

After it's done, do I just try it or do I need to reboot or what?

Sorry for so many questions, just want to be correct.
Click to expand...

Jim,

If you downloaded NTRights from Dynawell as a standalone product, you can run it
however it is convenient. As I recommend in my Path article, I create a folder,
"C:\Utility" where I copy all of my utilities.
<http://nitecruzr.blogspot.com/2005/05/using-path-and-making-custom-program.html>
http://nitecruzr.blogspot.com/2005/05/using-path-and-making-custom-program.html

Then, just open a command window, and type:
"c:\utility\ntrights " whatever

If you added ";C:\Utility" as an entry, into the Path variable, you type:
"ntrights " whatever

You do need to run it from a command window, so you can add the "whatever".
Running it by double clicking in Windows Explorer won't work.

All you're doing is updating user rights. Rebooting is not necessary here.
Just type in the two commands, one after the other, then test the change.
 
Chuck,

Awesome! I'll give the program and the commands a shot as soon as possible.

I'll let you know how I make out. Ummmm another question......could this
problem surface again? I have been building pc's and doing home networking
for close to 10 years now, and have never run into this before. Any insight
would be helpful.

I'll be in touch.

Thank you,

Jim
 
Chuck,

Awesome! I'll give the program and the commands a shot as soon as possible.

I'll let you know how I make out. Ummmm another question......could this
problem surface again? I have been building pc's and doing home networking
for close to 10 years now, and have never run into this before. Any insight
would be helpful.

I'll be in touch.

Thank you,

Jim
Click to expand...

Jim,

It depends upon what caused it in the first place. The direct cause involves
the group membership of an account, that's being used for access, being placed
into the "deny access" list. I don't think we have a documented scenario for
this problem, as we do for "885250". If you wish to read about the latter,
which involves individual shares becoming unusable:
<http://nitecruzr.blogspot.com/2005/11/irregularities-in-individual-share.html>
http://nitecruzr.blogspot.com/2005/11/irregularities-in-individual-share.html
 
Chuck,

Thank you so much for your help. The two commands you had me run solved 90%
of my problems. As you may recall I was not able to access shared folders or
printers on the XP Home PC. By running those two commands, I am now able to
print to the shared printer. However, I am still not able to access the
shared folders. Although the printing issue was of major importance to my
customer, I'd still like to restore their file shares as well. Any ideas on
what could still be the problem? Here is the error I get when trying to
access the shared folder:

\\Family is not accessable.

You might not have permission to use this network resource. Contact the
administrator of this server to find out if you have access permissions.

Again, I checked the obvious. Everything looks right. I even tried sharing
out the entire C Drive....no difference. Again I know it's not a security
issue. Any ideas?

Thanx,

Jim
 
Chuck,

Thank you so much for your help. The two commands you had me run solved 90%
of my problems. As you may recall I was not able to access shared folders or
printers on the XP Home PC. By running those two commands, I am now able to
print to the shared printer. However, I am still not able to access the
shared folders. Although the printing issue was of major importance to my
customer, I'd still like to restore their file shares as well. Any ideas on
what could still be the problem? Here is the error I get when trying to
access the shared folder:

\\Family is not accessable.

You might not have permission to use this network resource. Contact the
administrator of this server to find out if you have access permissions.

Again, I checked the obvious. Everything looks right. I even tried sharing
out the entire C Drive....no difference. Again I know it's not a security
issue. Any ideas?

Thanx,

Jim
Click to expand...

Jim,

What are the shared folders? Note that, with XP Home, Simple File Sharing, and
Guest only authentication, there will be folders that can't be accessed thru the
network.
<http://nitecruzr.blogspot.com/2005/06/file-sharing-under-windows-xp.html#Guest>
http://nitecruzr.blogspot.com/2005/06/file-sharing-under-windows-xp.html#Guest
 
Chuck,

One of the folders that is shared is the "Shared Documents" folder I
believe. I also believe we created another one called "Stuff" or something
like that. Nevertheless, I can't get into them. I can see the XP Home PC
under View Workgroup computers, but when I try and double click on it I get
the error.

Thanx,

Jim
 
Chuck,

One of the folders that is shared is the "Shared Documents" folder I
believe. I also believe we created another one called "Stuff" or something
like that. Nevertheless, I can't get into them. I can see the XP Home PC
under View Workgroup computers, but when I try and double click on it I get
the error.

Thanx,

Jim
Click to expand...

Jim,

Well, the fun thing (right) about "access denied" is that it can have so many
causes, at different OSI layers.
# Physical network problems.
# Browser problems.
# ACL Share Permissions.
# ACL Security Settings.
<http://nitecruzr.blogspot.com/2005/06/mysterious-error-5-aka-access-denied.html>
http://nitecruzr.blogspot.com/2005/06/mysterious-error-5-aka-access-denied.html

And read about Access Control Lists (ACLs).
<http://nitecruzr.blogspot.com/2005/09/server-access-authorisation.html>
http://nitecruzr.blogspot.com/2005/09/server-access-authorisation.html

You state that one server has both file and printer shares, and the problem is
noted with only some file shares (not all file shares). Am I correct so far?
If so, we're back to the "885250" scenario again.
<http://nitecruzr.blogspot.com/2005/11/irregularities-in-individual-share.html>
http://nitecruzr.blogspot.com/2005/11/irregularities-in-individual-share.html

If not, then you're going to have to go thru the entire Network Neighborhood
troubleshooting procedure, and look for something maybe overlooked or
misunderstood the first time.
<http://nitecruzr.blogspot.com/2005/05/troubleshooting-network-neighborhood.html>
http://nitecruzr.blogspot.com/2005/05/troubleshooting-network-neighborhood.html
 
Chuck,

I will investiagte the problem further. As I said, I can't get past the
Windows XP Home's PC Icon in "View Workgroup Computers". The pc shows up
there, but I can't get to ANY of the shared folders.

I'll be in touch!

Jim
 
Chuck,

I will investiagte the problem further. As I said, I can't get past the
Windows XP Home's PC Icon in "View Workgroup Computers". The pc shows up
there, but I can't get to ANY of the shared folders.

I'll be in touch!

Jim
Click to expand...

OK, Jim. Patience and persistence is the best strategy here. We'll look
forward to hearing from you again.
 
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