Local Area Connection Properties - unable to access / unexpected error

  • Thread starter Thread starter Edwin R.
  • Start date Start date
E

Edwin R.

Hi -

I have a problem in accessing the properties of my Local Area
Connection under the Network Connections folder. When I right-click
on the Local Area Connection, then click on Properties, I would get a
box saying something like "Windows has encountered a problem..." and
asks to send an Error Report. When I click on Debug, the box goes
away and the desktop seems to just refresh itself. The one time I
managed to get some info (by looking at the "technical details" of the
problem), I saw stuff like: netshell.dll, explorer.exe,
code:0xc0000005, Flags: 0x00000000, Record: 0x0000000000000 (not sure
how many zeroes), Address: 0x0000000075d30f20. Typically, I'd only
get this error box the first time I try this after I've re-booted.
All other times, the desktop would just refresh itself.

I can access properties only if I disable the connection. I'm using
XP Home with an on-board Realtek network adapter. I connect directly
to a Motorola surfboard modem.

I've tried the following suggestions from the microsoft xp networking
newsgroup (nothing
seems to work):
- uninstall NIC under Device Manager and let Windows detect card when
re-installing; reboot.
- regsvr32 netshell.dll and ole32.dll; reboot.
- I tried sfc/ scannow to look for corrupted files, but come up with
nothing.

I would appreciate help on this - the reason why I'm doing this is
because I seem to run into internet connectivity problems, and while I
was debugging it with my ISP, we had to try and get into the TCP/IP
properties using the method above, and I would get this error.
Naturally, the ISP person decides it's a problem with my computer and
would not help me any further :(((

If you're also curious about the type of internet connectivity problem
I have (just in case these are related) - I would be surfing fine for
a day or two and then I would lose my connection (which would require
a reboot, or a enable/disable of the local area connection, or a
ipconfig release/renew - depending on how the planets are aligned).
When I was debugging this with my ISP, we determined that I am getting
a good signal. Under command prompt, I can NOT ping a URL address
(i.e. www.something.com), but I CAN ping it's IP address (i.e.
xx.xxx.xx.xxx). At this point the ISP person said it was a DNS
problem and THAT's when we tried to get into the properties
button....and here I am today.

Thanks!!!!
 
Edwin said:
Hi -

I have a problem in accessing the properties of my Local Area
Connection under the Network Connections folder. When I right-click
on the Local Area Connection, then click on Properties, I would get a
box saying something like "Windows has encountered a problem..." and
asks to send an Error Report. When I click on Debug, the box goes
away and the desktop seems to just refresh itself. The one time I
managed to get some info (by looking at the "technical details" of the
problem), I saw stuff like: netshell.dll, explorer.exe,
code:0xc0000005, Flags: 0x00000000, Record: 0x0000000000000 (not sure
how many zeroes), Address: 0x0000000075d30f20. Typically, I'd only
get this error box the first time I try this after I've re-booted.
All other times, the desktop would just refresh itself.

I can access properties only if I disable the connection. I'm using
XP Home with an on-board Realtek network adapter. I connect directly
to a Motorola surfboard modem.

I've tried the following suggestions from the microsoft xp networking
newsgroup (nothing
seems to work):
- uninstall NIC under Device Manager and let Windows detect card when
re-installing; reboot.
- regsvr32 netshell.dll and ole32.dll; reboot.
- I tried sfc/ scannow to look for corrupted files, but come up with
nothing.

I would appreciate help on this - the reason why I'm doing this is
because I seem to run into internet connectivity problems, and while I
was debugging it with my ISP, we had to try and get into the TCP/IP
properties using the method above, and I would get this error.
Naturally, the ISP person decides it's a problem with my computer and
would not help me any further :(((

If you're also curious about the type of internet connectivity problem
I have (just in case these are related) - I would be surfing fine for
a day or two and then I would lose my connection (which would require
a reboot, or a enable/disable of the local area connection, or a
ipconfig release/renew - depending on how the planets are aligned).
When I was debugging this with my ISP, we determined that I am getting
a good signal. Under command prompt, I can NOT ping a URL address
(i.e. www.something.com), but I CAN ping it's IP address (i.e.
xx.xxx.xx.xxx). At this point the ISP person said it was a DNS
problem and THAT's when we tried to get into the properties
button....and here I am today.
Click to expand...
Hi, Edwin. Thanks for the very nicely detailed post. I'm going to
suggest you replace your nic. Uninstall it, open the case, remove the
old nic and put in a new one. They are very inexpensive, around
$10-15usd. If you only have an onboard nic, then disable it rather than
uninstall it (because Windows will only find it again) and then put in
your standalone pci nic. Try that and see if your connectivity problems
go away. I'm assuming you know that your computer is 100% virus and
spyware-free, although this does sound like a hardware issue to me.

Malke
 
Hi Malke -

Thanks for the suggestion! Funny enough, I had the same thing in mind
to try when I got home from work today. I had bought an SMC NIC card
(SMC1255TX) and did as you suggested, i.e. disable on-board NIC,
installed SMC NIC. I had also run adaware and spybot s&D, as well as
norton - computer was clean (except for that "DSO exploit" that always
shows up with spybot - I cleaned up that one).

Connectivity was fine. However, I *still* could not get the
"Properties" under Local Area Connection to work - the same problem in
my original post still happened. I tried to uninstall SMC NIC and
have windows install it, as well as regsvr32 the dll's (in safe mode,
safe mode with networking, and normal mode) - and still the problem
happens. So I guess it's safe to say that changing the NIC won't
solve that problem.

As far as intermittent connectivity goes, I decided to just remove the
SMC NIC and try what some other folks have done on the newsgroup -
went to Device Manager and into the NIC, then went to Power
Management, and unchecked the box where "Allow the computer to turn
off the card to save power" (or something like that). Apparently that
solved the problem for a few, I'll find out in a few days if my
connection remains constant.

Now, if I can only find out how to solve that "Properties"
problem.....

Thanks,
Edwin
 
Edwin said:
Hi Malke -

Thanks for the suggestion! Funny enough, I had the same thing in mind
to try when I got home from work today. I had bought an SMC NIC card
(SMC1255TX) and did as you suggested, i.e. disable on-board NIC,
installed SMC NIC. I had also run adaware and spybot s&D, as well as
norton - computer was clean (except for that "DSO exploit" that always
shows up with spybot - I cleaned up that one).

Connectivity was fine. However, I *still* could not get the
"Properties" under Local Area Connection to work - the same problem in
my original post still happened. I tried to uninstall SMC NIC and
have windows install it, as well as regsvr32 the dll's (in safe mode,
safe mode with networking, and normal mode) - and still the problem
happens. So I guess it's safe to say that changing the NIC won't
solve that problem.

As far as intermittent connectivity goes, I decided to just remove the
SMC NIC and try what some other folks have done on the newsgroup -
went to Device Manager and into the NIC, then went to Power
Management, and unchecked the box where "Allow the computer to turn
off the card to save power" (or something like that). Apparently that
solved the problem for a few, I'll find out in a few days if my
connection remains constant.

Now, if I can only find out how to solve that "Properties"
problem.....
Click to expand...

I'm sorry but I don't have an answer for the "Properties" issue. Check
on MVP Kelly Theriot's site in case she does:

http://www.kellys-korner-xp.com/xp.htm

And you might try posting to one of the networking groups.

Best of luck,

Malke
 
Back
Top