a/v update problems are a real pain. First thing to verify is that the date and
time of the PC are set correctly. Then, if it is and the update still won't
happen, it may be worthwhile to reinstall and activate with the LiveID she
originally subscribed with.
-steve
The date was just fine, the problem was not at her end. A day later I
was at her machine, the icon was still red and I clicked, check for
update, and as I was talking to her the icon went to green. Wow, she
was very impressed with what I did. There was a tuneup scheduled in a
couple of days so I decided to run the tuneup and get that out of the
way. Funny thing after doing the tuneup it did not change the date
for the next scheduled tuneup.
Yesterday, which also happened to be the scheduled tuneup day, her
Onecare icon went amber... I clicked on the icon and it tells me the
system is fair but it does not tell me why. I click on the help
button and get to a website where I click on the subscriber button
which gets me to a website that tells me it is not ready yet! I am
not impressed. I told her it is not giving her any problems and to
just give it some time and maybe it will correct itself.
I told her to get Onecare because the trial was operating quietly in
the background without disturbing anyone. It seems very odd that now
that she is a subscriber that she wants to get rid of it, "How much
longer will I have to look at this orange Button,this is sick."
One thing that would help very easily is that if Onecare has a problem
and you click on it's icon, that it clearly spell out the problem,
i.e. software update needed, definitionions update needed, backup
should be done, hard drive should be defragged... and how to correct
the problem.
The easiest solution is to roll out a software update with an option
so that you can delete this useless icon from the taskbar.
Al
