Listen a port ? Popup a screen on a client

  • Thread starter Thread starter Tulga Kalayci
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Tulga Kalayci

Hi All,
I need advise on how to proceed in a area which I have no experience.
The problem is related to a call center solution. When a call comes,
call center software + server handles call and redirects it to first
avaliable agent. No problem here. But I also want to popup a screen on
this agent's computer with related data.
Now, how should I proceed ? How can a server popup a web page on a
client's screen. Should I listen a port on server ? How can I send a
message from server to my client which tells it to open a web page?
I know a very rough question. I just need some starting ideas.
Any help will be very appriciated. Thanks

Tulga
 
At the 10,000 foot level you could have a client agent program on the client
that polls server or waits for server notify. Then just start your smart
client or IE process using something like Process.Start()...
 
You mentioned a server and your client. Are these programs you have
written? How do they communicate with each other currently?

One method that could resolve your problem is if both the client and server
are VB.NET programs and communicate via sockets. Just keep a connection
alive between the client and server. When a new call comes in, send data to
the client which will then trigger the launching of a webbrowser.

It's really hard to tell you the best method to follow without knowing more
about your setup. If you need more help please post a short overview of
what the server and client are running, how they talk to one another, and
what you can recode.
 
Tulga Kalayci said:
Hi All,
I need advise on how to proceed in a area which I have no experience.
The problem is related to a call center solution. When a call comes,
call center software + server handles call and redirects it to first
avaliable agent. No problem here. But I also want to popup a screen on
this agent's computer with related data.
Now, how should I proceed ? How can a server popup a web page on a
client's screen. Should I listen a port on server ? How can I send a
message from server to my client which tells it to open a web page?
I know a very rough question. I just need some starting ideas.
Any help will be very appriciated. Thanks

Tulga
Click to expand...

This is probably a really bad idea but: Can you set the page to refresh
itself after a given time ? I think the page then actually does a repost
with no ative events. I get this in the html:
<meta http-equiv=refresh content="3600;/Application/pagename">
but I didnt put it in there. 3600 is 1 hour so a bit too much for you.
You wouldnt want this on a form where the user was adding/changing data
often
 
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