lexmart scanner

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Guest

I just changed over to windows xp. I have downloaded the drivers for xp from microsoft. Now, when ever I try to scan a pic or doc. to a file I get an error "artcopy 55 MFC" and it shuts down the scan program. It all so says that it will report the error to microsoft. I have yet heard from them.
Any ideas?
Larry Spaulding
(e-mail address removed)
 
Do I presume this is an All in One Printer from Lexmark?

If so, the correct procedure is to uninstall and reinstall the WHOLE UNIT,
using Bruce Sanderson's detailed instructions at
http://members.shaw.ca/bsanders/CleanPrinterDrivers.htm

First step is to disconnect the printer from the PC, then work through each
and every step on his site..... not forgetting 14 through 16 at the bottom.

Then reboot the PC. Go to the Lexmark website (www.lexmark.com) and
download and install a new set of software drivers for your particular model
of printer.

Install the software and do NOT reconnect the All in One unit until the
software tells you to do so.
 
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