Konica Minolta Dimage Elite Scan 5400II

  • Thread starter Thread starter Guest
  • Start date Start date
G

Guest

Can anyone help with an installation problem, when I try to install software
for the scanner the installation wizard freezes and eventually I receive a
message 'Installation support file could not be installed'. The file
description ends ---isrt.dll
Can anyone suggest a fix please.
KG
 
a possible cause for this maybe if your scanner was already attached to your
computer before you ran the installation. if it wasnt and you still get this
error please give me more information regarding your system configuration as
well as the scanner model.

yogi
 
sorry you did infact already mention the scanner details. i researched about
this on their website. to check the mimimum system requirements check out the
following link
http://konicaminolta.com/products/c...ge/dimagescan-elite5400-2/specifications.html.

the only thing i could find is that it is not compatible with fast user
switching. it does not tell if it needs to be completely disabled or what do
we need to do in any case. not much of a help anyways this site but you could
try to disable fast user switching and try to run the setup again.
to do this open up click on start click on control panel.
in the window that opens look for user accounts. double click on it to open
it.
in the window that opens under "pick a task" you will have an option that
will say change the way users log on or off. click on that and you should
have a window where you will find the second option that would be for "use
fast user switching" uncheck that and click on apply options button just
below it.
now close all open windows and programs and restart your computer.
now try to run the installation again. do tell me if it works.

yogi
 
Thanks for the suggestion, unfortunately when I tried to install the driver
using the latest available from Konica (already on my PC) the same fault was
listed.
When I try to reset the 'Use fast user switching' I receive the message 'To
make changes to offline files setting click OK' what changes do I need to
make to reset the fast user switching.
Regards
KG185
 
when exactly are you getting this message 'To make changes to offline files
setting click OK'. Did you follow all the steps just as i listed in my
earlier post?

yogi
 
I followed the instructions as given, when they did'nt work I went back into
User accounts & selectlogon & logoff options. The message displayed is; Fast
user switching cannot be used because offline files is currently enabled.
'To make changes to offline files setting click OK'
When I click OK the next screen Offline Files shows the following items
ticked
1) enable offline files
2) synchronize all offline filesbefore logging off
3) display reminder every 60 secs.
I've looked in the view files on the same panel and it appears empty.

Regards
 
ok what this actually means is that fast user switching is infact already
disabled.

did you check the minimum system requirements on their website? i think i
had given you the link for that in my previous post.

tell me if you find anything that's not meeting system requirements from
that list and is on your computer. A better option at this point would be to
actually contact your harware manufacturer and check to see if they have a
fix for this.

hope this helps
yogi
 
Thanks for the continuing interest, I've checked that the minimum system
requirements are met.
I've also contacted Konica Minolta and their reply went along the lines of
'oh we havn't come across that one before' hence my query on this newsgroup.
I am still pursuing Konica for a solution.
Regards
KG185
 
hmmmm. Pretty ignorant of konica. That doesnt do anyone any good. Well
anyways nothing stops here. Please post the entire error message in your next
reply. Let's see if that can give us any clues.

A belated Merry Christmas and a wonderful New Year ahead
yogi
 
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