Keep having to log in

  • Thread starter Thread starter lou g
  • Start date Start date
L

lou g

The past several weeks, I'm having to log in sometimes 2 or 3 times a day. My
antivirus, Spybot, etc., don't show any problems. Suggestions?
 
lou g said:
The past several weeks, I'm having to log in sometimes 2 or 3 times a day.
My
antivirus, Spybot, etc., don't show any problems. Suggestions?
Click to expand...

What antivirus program do you have? Some of them cause assorted problems
in Windows Mail, although seldom immediately.
 
lou g said:
BitDefender 11.0.16
Click to expand...
I'm not familiar with that one, but at least it's not among the list of
those we
usually see causing problems. You'll probably have to wait for someone else
to answer.
 
What exactly do you mean by log in?
Are you talking about when Windows Mail does a scheduled polling of your
incoming mail server?
 
No, not exactly. I use ATT Yahoo and once I go online I check mail using
their mail service. I delete junk, etc., then open Windows Mail to receive
mail I want. However, even though I'm logged in to IE, and supposedly Windows
Mail, there are times during the day that when I click send/receive to
retrieve the mail from the server, it asks me to log in again.
 
Apparently you are talking about your Internet connection rather than the
connection to the mail server.
In Windows Mail go to Tools, Options, Connection. Select the first option
("Ask before switching..."), and unselect the second option ("Hang up after...").
If that does not fix the problem, let us know if you have dialup or broadband
service.
 
Let's make sure that Windows Mail knows you have a broadband connection.
Go to Tools, Accounts, select the AT&T Yahoo account, Properties, Connection.
If the settings there are grayed out, it means it will use the same connection that
IE is using. Or you can have it always connect to the Local Area Network, which
is the broadband connection.

Does your Internet Explorer sometimes report no connection? If so, you need
to configure the DSL modem to always keep the connection alive.
For the typical AT&T/SBC modem, that is the "Always attempt to connect"
option rather than "Connect on demand."
Also, PPPoE login should be on the modem or router, not on the computer.
 
I went to the connection per your suggestion and selected always connect to
this account using broadband. I'll wait to see what happens then reply back.
 
Gary- I had to undo that as I kept getting a small box asking me if I wanted
to dial-in. IE seldom reports "No connection". As far as your other two
suggestions, I'm not sure where/how to check those. I have a Speedstream 5360
dsl modem. Where do I look for the PPPoE login to check those settings?
 
Let's back up. Is your Internet connection always present, or do you sometimes
have to restart your SBC DSL login? The 5360 modem is actually obsolete,
as hinted at here: http://www.dslreports.com/forum/remark,17953425
Questions concerning modem or router settings should be referred to the AT&T forums:
http://www.dslreports.com/forums/58

Make sure your Internet Explorer settings are correct:
Tools, Internet Options, Connections: "Never dial a connection"
should be ticked but grayed out, which indicates that your PC knows it
has a broadband connection via the LAN.
 
Thank you both. For Robert; all my accounts are with the new security
settings.
Gary- No, I don't have to restart the login; the problem is just with
Windows Mail. I sent a message to SBC about the modem to see if there is an
option to upgrade. Thank you both. I'll keep posting as things come up.
 
There's no reason to worry about the DSL modem if your Internet
connection is pretty solid. Still, it never hurts to have a spare. AT&T/SBC
will usually send you a new modem if you complain about the old one,
and they will only charge you for shipping and handling ($12.95).

It is perplexing that your mail account wants to dial-up. Try deleting
that account, then recreate it. Sometimes accounts get corrupted.
 
I've done this. I finally spoke to an ATT person; she suggested I log out of
my account and log back in. I did and I still get the request to sign in
boxes. I keep receiving the message from ATT/Yahoo that my security settings
aren't correct; yet following their instructions to reset and sending them a
test email, I still receive the error messages. Guess I'm stuck to log in
every time the box appears. Thanks!
 
You might see if trying to find help gives you a prompt to Chat With
an eAgent. I've heard that at least in the bellsouth.net part of AT&T,
this often leads to a better person than the ones they have answering
the phone.
 
We will assume for now that your modem and Internet connection are good.

You mentioned you had to "undo" something; what was that?

Which antivirus program are you running? Some of them are not
compatible with Windows Mail.
 
Back
Top