KB942615 - STILL having problems

[vgaslady]

I've followed all the advice on here - uninstalled KB942615, tried to
hotfixes (to the best of my ability) and I'm STILL having problems with
certain web pages not loading. I even called the 866-PCSafety line who
suggested I re-install 942615.

I'm really getting a little upset and I'd like to be able to read my yahoo
email and access some other pages. can anyone help out a not-so-technically
gifted female with this problem ???

 

[JS]

Most likely it's been suggested but if not: Have you tried Firefox?

JS

 

[Kurt Falde [MSFT]]

Can you please try applying http://support.microsoft.com/kb/942367 to see if
it resolves your issue.
Use the online request form to request the hotfix.
http://go.microsoft.com/?linkid=6294451

 

[HeyBub]

Most likely it's been suggested but if not: Have you tried Firefox?

If you don't have a cat, Firefox should be okay.

 

[antioch]

I've followed all the advice on here - uninstalled KB942615, tried to
hotfixes (to the best of my ability) and I'm STILL having problems with
certain web pages not loading. I even called the 866-PCSafety line who
suggested I re-install 942615.

I'm really getting a little upset and I'd like to be able to read my yahoo
email and access some other pages. can anyone help out a
not-so-technically
gifted female with this problem ???

vgaslady
I don't know what you mean by 'following all the advice on here'?
Here is in windows.general - where you will find very little advice re MS
updates(the KB number things you get every Black Tuesday)
If you want loads of advice, also try the microsoft.update group - here is
one in that web interface discussion group, into which you have posted.

http://www.microsoft.com/communitie...&pt=&catlist=&dglist=&ptlist=&exp=&sloc=en-us

If you have newsgroups it is here

news://msnews.microsoft.com/microsoft.public.windowsupdate

Rgds
Antioch

 

[PA Bear]

IE version?

Tip: Temporarily disable real-time protection by your anti-virus and/or
anti-spyware applications (e.g., CounterSpy, Spysweeper, Spybot, AVG
Anti-Spyware) and/or any third-party firewall (e.g., ZA) before attempting
to install the update(s).

Start a free Windows Update support incident request:
https://support.microsoft.com/oas/default.aspx?gprid=6527

Support for Windows Update:
http://support.microsoft.com/gp/wusupport

Customers in the U.S. and Canada can receive technical support from
Microsoft Product Support Services at 1-866-PCSAFETY. There is no-charge for
support calls that are associated with security updates. When you call,
clearly state that your problem is related to a Security Update and cite the
update's KB number (e.g., KB931678).

In other countries, see
http://support.microsoft.com/default.aspx?pr=securityhome > "No-Charge
Support...for virus and other security-related" issues in right-hand menu
for localized contact information.

For more information about how to contact Microsoft for support issues,
visit the International Support Web site:
https://support.microsoft.com/common/international.aspx

 

[vgaslady]

IE 6.0.2. the pages are now loading (very slowly) but I reloaded 942615
per the request from PCSafety and I'm once again getting the "Internet
Explorer Must Close" dialog again - not as often as before though.

 

[PA Bear]

MS suggests trying this hotfix: http://support.microsoft.com/kb/942367

NB: A Registry edit is required!

 

[JS]

Bear,

Have you noticed any problems with CounterSpy and installing updates?

JS

 

[PA Bear]

Real-time protection by any security application can have an affect on
successfully installing updates, yes.