KB933262

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Has anyone got or can tell me where to down load usbaudio.sys refered to in
KB 933262. It is used to hot fix the usb audio problems in Vista and all the
updates so far do not include it.
Cheers
 
Hi Tony,

Reread the article. To get that hotfix you must contact Microsoft Product
Support. It is not downloadable any other way. Hotfixes are free as long as
you only ask for the file as described in the article and make no other
support requests.

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP

Windows help - www.rickrogers.org
My thoughts http://rick-mvp.blogspot.com
 
This does not help me since it requires me to contact support and pay for the
file. This I am unwilling to do since this is obviously a Vista problem and
not really support.

Tony

Richard G. Harper said:
http://support.microsoft.com/kb/933262

--
Richard G. Harper [MVP Shell/User] (e-mail address removed)
* NEW! Catch my blog ... http://msmvps.com/blogs/rgharper/
* PLEASE post all messages and replies in the newsgroups
* The Website - http://rgharper.mvps.org/
* HELP us help YOU ... http://www.dts-l.org/goodpost.htm


TonyDx said:
Has anyone got or can tell me where to down load usbaudio.sys refered to
in
KB 933262. It is used to hot fix the usb audio problems in Vista and all
the
updates so far do not include it.
Cheers
Click to expand...
Click to expand...
 
TonyDx said:
This does not help me since it requires me to contact support and pay for
the
file. This I am unwilling to do since this is obviously a Vista problem
and
not really support.
Click to expand...

I don't see where it asks you to pay for the file. If you just ring up and
tell them you have the problem referenced in that knowledgebase article and
that you want the associated hotfix, you will not be charged. I've _never_
paid a penny to Microsoft support.
 
I've been there, lots of times! They require that I pay up front before I can
even contact support to request the file. I'm not doing that. I would have
thought that I could get 90 days free support but the support web site does
not recognise my Product ID (whatever that is), which is not the same as the
Product Key. So I guess I must wait until it comes as an update or I find
someone else with the file.

Cheers
 
Hi Tony,

It may never be part of a Service Pack or update, and you should not trust
files from other sources as they may have been altered to include something
you don't want (like a virus). When asked for payment, simply state that you
are calling for a hotfix and nothing else. I've done it that way and have
been put through without further issue.

As to the Product ID not being recognized, I would hazard a guess that your
system came preinstalled from the manufacturer or was an OEM version? If so,
then all support comes from the manufacturer, not Microsoft. This does not
apply to the hotfix, which is free regardless of the support channel.

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP

Windows help - www.rickrogers.org
My thoughts http://rick-mvp.blogspot.com
 
This does not help me since it requires me to contact support and pay for the
file. This I am unwilling to do since this is obviously a Vista problem
and
not really support.
Click to expand...

There should be no charge unless there's been a major change in the way that
the MS support people do business. The charge you're referring to (IIRC
US$245 last time I looked) is for problem analysis; if you tell them ON THE
INITIAL CONTACT that you are calling for the sole purpose of obtaining a
patch documented in a KB article as available from MS tech support then they
shouldn't even ask for a credit card number.

I'll agree that the boilerplate language in the KB article ("In special
cases, charges [...] may be cancelled") is highly suggestive of a charge --
but why not call MS, tell the droid that you need only to get a patch, and
hang up if they insist on a credit card number?

Joe Morris
 
M$ has really screwed the pooch on this one. Waste time calling them
and paying for a hot fix or google, download, virus scan, hmmmmmmmmmmm
 
Tony:

Go here;
http://support.microsoft.com/?kbid=935195

which leads you to here;
https://support.microsoft.com/common/survey.aspx?scid=sw;en;1399&showpage=1&WS=hotfix

Be sure to put in the correct KB article number of 933262.

Where it asks you "Product and version affected", leave blank.

They may email you back and ask you to verify this is for Vista.

They will then email you a link to the hotfix.

I've used this twice, both times I had the hotfix in under 4 hours.
However, this is a national Holiday here in the States, so I don't know
if that will cause a delay.


Take care,

Michael

* TonyDx:
This does not help me since it requires me to contact support and pay for the
file. This I am unwilling to do since this is obviously a Vista problem and
not really support.

Tony

Richard G. Harper said:
http://support.microsoft.com/kb/933262

--
Richard G. Harper [MVP Shell/User] (e-mail address removed)
* NEW! Catch my blog ... http://msmvps.com/blogs/rgharper/
* PLEASE post all messages and replies in the newsgroups
* The Website - http://rgharper.mvps.org/
* HELP us help YOU ... http://www.dts-l.org/goodpost.htm


TonyDx said:
Has anyone got or can tell me where to down load usbaudio.sys refered to
in
KB 933262. It is used to hot fix the usb audio problems in Vista and all
the
updates so far do not include it.
Cheers
Click to expand...
Click to expand...
Click to expand...
 
M$ has really screwed the pooch on this one. Waste time calling them
and paying for a hot fix or google, download, virus scan, hmmmmmmmmmmm
Click to expand...

Except that you don't pay if all you need is a hotfix, and a Virus scan
won't always reveal the problems with a download.

But don't let the truth get in the way of your story...
 
M$ has really screwed the pooch on this one. Waste time calling them
and paying for a hot fix or google, download, virus scan, hmmmmmmmmmmm
Click to expand...

Pay for hotfixes...? You're deluded.
 
Pay for hotfixes...? You're deluded.
Click to expand...

THE OP stated you had to pay. I would not know as the process you
advocate is a waste of time. Much easier to just get them off the net
which I have been doing for a long time.

Speaking of deluded..........never mind
 
| On Mon, 28 May 2007 17:38:32 +0100, "Julian" <[email protected]>
| wrote:
|
| >| >> M$ has really screwed the pooch on this one. Waste time calling them
| >> and paying for a hot fix or google, download, virus scan, hmmmmmmmmmmm
| >
| >Pay for hotfixes...? You're deluded.
|
| THE OP stated you had to pay. I would not know as the process you
| advocate is a waste of time. Much easier to just get them off the net
| which I have been doing for a long time.
|
| Speaking of deluded..........never mind

The OP is wrong. You do not have to pay. You carefully read and follow the
instructions given on the KB page.
 
THE OP stated you had to pay. I would not know as the process you
advocate is a waste of time. Much easier to just get them off the net
which I have been doing for a long time.

Speaking of deluded..........never mind
Click to expand...

There is no charge for a hotfix, and there are several ways to request one
including a web request form. Downloading hotfixes from from some location
on the web other than MS could rightly be characterized as delusional.
 
Rock said:
There is no charge for a hotfix, and there are several ways to request one
including a web request form. Downloading hotfixes from from some
location on the web other than MS could rightly be characterized as
delusional.
Click to expand...

It would be a reasonable excuse to refuse other technical support.
Why should a software provider be responsible for code they
may not have written?
 
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