kb896427 patch for x64

  • Thread starter Thread starter Manuel Lopez
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M

Manuel Lopez

I need to find the kb896427 patch for the x64 version of windows xp pro.
(This is a patch to correct the invisible files bug introduced with security
fix kb 885250. So far the bug continues to appear on the unpatched x64
systems.) Where do I find it? Thanks.
http://support.microsoft.com/?kbid=896427
 
There is no version of this patch for x64 systems. If you're experiencing
the problem, you should open a case with MS support. Since it's both a bug
and a security update related problem, it's a free call twice over. If there
IS a fix for x64, it will only be obtainable through a support incident,
since there isn't a publicly downloadable one.
 
After going through 3 reps (each of whom asks for your phone number, email,
statement of the problem, etc), the Product Support Services rep, at
800-642-7676, said (1) there was no fix for x64, and (2) she did not know
how to report this issue--she later clarified that this meant that PSS can't
report an issue, you have to pay tech support in order to report the issue.
I then went through technical support (only 2 levels of reps), but it
required me to set up a support account first (for billing information).
They said they had a hotfix for x64. They then took that back when I
reminded them that "xp pro 64-bit edition," i.e. Itanium, is NOT the same
thing as the 64-bit "x64" (apparently a common confusion with the
unfortunate naming decision). They then used "Expert Finder" to send me to
a senior tech, after a long wait (40 mins.), who confirmed that they don't
have a any patch or fix compatible with x64 (and they may or may not
remember to credit my account).

No good deed goes unpunished.

I also reported it here:
https://www.microsoft.com/technet/security/bulletin/alertus.aspx
 
Sigh. Indeed, no good deed goes unpunished.

Well, thanks for confirming for all of us that there isn't, in fact, an x64
version of the patch.
 
After going through 3 reps (each of whom asks for your phone number,
email,
statement of the problem, etc), the Product Support Services rep, at
800-642-7676, said (1) there was no fix for x64, and (2) she did not know
how to report this issue--she later clarified that this meant that PSS
can't
report an issue, you have to pay tech support in order to report the
issue.
I then went through technical support (only 2 levels of reps), but it
required me to set up a support account first (for billing information).
They said they had a hotfix for x64. They then took that back when I
reminded them that "xp pro 64-bit edition," i.e. Itanium, is NOT the same
thing as the 64-bit "x64" (apparently a common confusion with the
unfortunate naming decision). They then used "Expert Finder" to send me
to
a senior tech, after a long wait (40 mins.), who confirmed that they
don't
have a any patch or fix compatible with x64 (and they may or may not
remember to credit my account).

No good deed goes unpunished.

I also reported it here:
https://www.microsoft.com/technet/security/bulletin/alertus.aspx
Click to expand...

And this is WHY nobody bothers with MS Support. I just wish I could buy
my software without crappy MS support.. (i.e. OEM)
 
There needs to be changes to this system, Microsoft should incur all support
issues for Windows, whether it is acquired through OEM, Retail or Volume
License. No matter the brand PC, as long as uses Windows and its from
Microsoft, there should not be any distancing since the software is no
different the avenue it came from. (This excludes pirated copies of course).
--
--
Andre
Windows Connect | http://www.windowsconnected.com
Extended64 | http://www.extended64.com
Blog | http://www.extended64.com/blogs/andre
http://spaces.msn.com/members/adacosta
 
I have worked with MS support for update problems and have found the
technicians to be top notch. I used e-mail and experienced fast turnaround.
On the other hand I had one occasion where with the SP2 update where I had a
technician from hell, but he finally gave up and sent me a cd that had sp2
pre-installed.
 
My experiences have been mixed - from good, to outstanding. OTOH, I had a
friend with a bad experience around SP2 that was never resolved. But when
I've been up to my elbows in alligators, they have dug me out in very short
order. Of course, that's usually because the Server is down and that kicks
it over to a whole different avenue.
 
Well, MS has always been very good once I got to the right person, and much
more responsive than one usually gets for large corporations. The real
moral is to always use email--that's the only way to explain technical
problems, especially if you're going to have to explain them more than once.
I wanted to make sure not to get charged, so I called first, but of course
it wasn't worth it.
Sending a report on security issues is always free, but the security
people didn't seem to think that this was their issue (it's a bug in a
security patch, kb885250, but not a bug *in* security, since the security
patch does in fact correct the security issue--it just has the collateral
damage of messing up networking).
 
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