I have the java vm, but I went ahead and reloaded set my
security settings to accept, but something still is
wrong. Have disabled all programs, including firewalls,
spy programs, antivirus etc. But excite is the only site
that will not let me in. I will try to paste their
message, which I thoroughly understand the settings,
programs, and software they are suggesting, but I'm
MISSING SOMETHING. There is also no way (that I've
found) to contact them about this particular issue. I've
gone thru FAQ's, site map, search etc. but this one has
me completely stumped. This is the message that I get,
which I've done everything, and I'm quite aware of the
necessity of these issues or settings, but something is "
WEIRD". Anyway here it is: NONE OF THIS LISTED BELOW IS
THE PROBLEM. I have all updates and patches that are
automatically updated and I'm on the IT list that got the
first SP2 patches(which is another story in itself). I've
even changed browsers, nothing so far is working, but
obviously there is something preventing ACCESS.
HERE IS THE PAGE THAT "TELLS ME WHAT TO DO"
The browser you're using is not allowing you to sign in
to Excite.
Right now, your browser's settings are configured to
disable cookies and/or javascript. In order to access
your account, you must change your browser's settings to
accept both cookies AND javascript.
NOTE: You will also receive this error if you computer
system time is off by more than a few hours, or is set to
an incorrect day or year. To check your system time on
your computer, please double-click the date and time in
the bottom right of your screen, and confirm it is set
correctly.
How do I change my browser settings?
This depends on the browser you're using. If you are
getting a message asking if you want to accept cookies,
choose Yes. Otherwise, we recommend that you click
the "Help" button at the top of your browser in order to
learn how to properly accept cookies and javascript.
(You'll most likely be able to enable these settings by
locating the Security and/or Privacy tabs found
within "Internet Options" in your browser's "Tools" pull-
down window.)
Tip: If you are using the same browser that came
installed on your computer when you bought it - and if
you've owned your computer for a couple of years - we
recommend that you download the latest version. Internet
Explorer users, click here. Netscape users, click here.
Tried everything and still can't sign in? It could be due
to one of these issues:
Your computer's clock may be set ahead 10 years or more.
Your clock may be showing the correct time of day, but is
it set to the right year? Believe it or not, this has
prevented some Excite users from being able to sign in.
Your computer's hard drive (C:, most likely) has low disk
space. If your computer's operating system uses Windows,
and if your hard drive is nearly full, this may prevent
you from being able to sign in to your account. You may
want to delete some old files or move a number of your
files to another drive on your computer.
Your computer/computer's network is using security
software or a firewall that prevents you from signing in.
Some security software and firewalls use settings that
make it impossible to sign in to an Excite email account.
These settings can be changed, so please check with your
network administrator or call the security software maker
if you believe this may be true in your case.
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