Issues with loggin in

[Timothy B Condon]

I am running Vista Ultimate. I have two administrator accounts; one for me
and one for my wife. I can log into my account without any difficulty.
Currently when my wife tries to log into her account it takes a particularly
long amount of time to get past the screen that says welcome. When I do get
past it all I get is a black screen with the mouse pointer. I can move the
pointer but do nothing else. I cannot right click. I hit ctrl-alt-del and
can access the task manager. This started when the computer froze up while my
wife was using internet explorer, and I had to hit the reset button on my
computer. Can you help me?

 

[Andre Da Costa[ActiveWin]]

Check your wife account Startup items in Windows Vista. Open the Run Command
(Windows key + R) type in MSCONFIG > hit Enter > accept prompt on UAC dialog

 

[Timothy B Condon]

I had have attempted this and there is nothing there that is not on my
startup in hers.

 

[Andre Da Costa[ActiveWin]]

If you have Antivirus installed, try disabling it temporarily to see if it
is the cultiprit.

 

[Timothy B Condon]

THe only change was that the sidebar and gadgets loaded, but nothing else. I
am using Live OnCare for my antivirus.

 

[Andre Da Costa[ActiveWin]]

Are you sure that Windows Live OneCare TuneUp is not running in the
background? It can tremendously slow down the system.