ISP rejects dial-up connection

[John Cunniffe]

When I try to connect to the internet I get an invalid
username and password message (Error 691) and the modem
disconnects. I checked everything and all is correct. What
could be causing this?

Thank you.

 

[Guest]

Contact your isp and verify with them you wrote your
username/password down correctly.

 

[edd]

-----Original Message-----
When I try to connect to the internet I get an invalid
username and password message (Error 691) and the modem
disconnects. I checked everything and all is correct. What
could be causing this?

Thank you.
.
You have a wrong username and password