ISP / compuserve/ McAfee Firewall

  • Thread starter Thread starter Karen
  • Start date Start date
K

Karen

I am running McAfee firewall 7.0. I decided to upgrade my
compuserve ISP from 6.0 to 7.0
I downloaded 7.0 and my computer froze up in the last part
of the installation. Had to restart my computer.
Compuserve could not sign in under 6.0 or 7.0 i finally
figured out disabling my firewall was not enough I had to
remove the program.
After I stratighten out CS and decided to keep 6.0
I re-installed McAfee 7.0
But there was an error. I tried to reinstall, wouldn't
work. So I thought I had to remove McAfee once again. But
this time when I try to remove program I receive this
error from Windows:
ERROR 1721
There is a problem with this windows installer package. A
program required for this install to complete could not be
run. Contact support personnel or package vendor.

OK...then when I click onto McAfee to run a virus scan i
get this error:
The item "vs main.exe" that this shortcut refers to has
been changed or moved, so this shortcut will no longer
work properly.
Problem with this is I am in programs clicking on McAfee,
I am not click ing a short cut icon.

This is all messed up.
Can someone give me a clue on how to starighten this all
out?
Thanks
Karen
 
Karen said:
I am running McAfee firewall 7.0. I decided to upgrade my
compuserve ISP from 6.0 to 7.0
I downloaded 7.0 and my computer froze up in the last part
of the installation. Had to restart my computer.
Compuserve could not sign in under 6.0 or 7.0 i finally
figured out disabling my firewall was not enough I had to
remove the program.
After I stratighten out CS and decided to keep 6.0
I re-installed McAfee 7.0
But there was an error. I tried to reinstall, wouldn't
work. So I thought I had to remove McAfee once again. But
this time when I try to remove program I receive this
error from Windows:
ERROR 1721
There is a problem with this windows installer package. A
program required for this install to complete could not be
run. Contact support personnel or package vendor.

OK...then when I click onto McAfee to run a virus scan i
get this error:
The item "vs main.exe" that this shortcut refers to has
been changed or moved, so this shortcut will no longer
work properly.
Problem with this is I am in programs clicking on McAfee,
I am not click ing a short cut icon.

This is all messed up.
Can someone give me a clue on how to starighten this all
out?
Thanks
Karen
Click to expand...

Go to the MacAfee site and see if they have a registry cleanup program
that will remove all remnants of their programs from the registry. After
you get CompuServe fixed, then reinstall MacAfee. Unfortunately, you
have stumbled innocently into the two worst snake pits in the computing
universe: AOL (CompuServe is AOL with more letters), and MacAfee. I
strongly recommend that if you need a dialup connection, there are far
better and cheaper ISPs. Juno/Earthlink just to name two. MacAfee is
"just" OK, IMO, but even Norton is less likely to hose your computer.

Q
 
Back
Top