Involuntary Shutdown

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G

Guest

Computer shuts itself off every few minutes, whether I´m working or idle.
Shuts off in Safe mode as well.
 
if there are no
warnings or error msg's
then it is likely due
to physical hardware failure.

overheating of the cpu
or ram chips is not
uncommon if the fans
are not working.

or faulty powersupply
or interruption of power
are possibilities as well.

Computer shuts itself off every few minutes, whether I´m working or idle.
Shuts off in Safe mode as well.
 
Lex said:
Computer shuts itself off every few minutes, whether I´m working or idle.
Shuts off in Safe mode as well.
Click to expand...

Try this:
Right click " My Computer" and select Properties from the list, then on the
system properties click on Advanced Tab.
Click on Startup and Recovery Button, on the new windows make sure this
check box is unchecked:
[ ] Automatically restart

When the Computer will shut down it will show an error or BSOD error write
this down and post in your next post, also look in the Event Viewer for any
error message(X) can shed some light on the causer:
To access the Event Viewer do the Following:
Open a run command and type in the input box:
eventvwr click [OK] / Hit [Enter] on your keyboard.
Here you are on the Event Viewer you will see three Folders:
Application
Security
System
By clicking on each you will see the Event Log for it in the Right
pane/window look for any Red X and double click it get the exact Error and
the application name.
The same with the other two.
How To View and Manage Event Logs in Event Viewer in Windows XP
http://support.microsoft.com/default.aspx?scid=kb;EN-US;q308427

Error Reporting Overview
http://www.microsoft.com/resources/satech/cer/GettingStartedMNU.asp
try Download these tools to see what is running in the
background, try to turn Windows Updates OFF.
Process Explorer for Windows v10.21
http://www.microsoft.com/technet/sysinternals/Utilities/ProcessExplorer.mspx

This monitoring tool lets you see all file system activity in real-time.
http://www.microsoft.com/technet/sysinternals/ProcessesAndThreads/Filemon.mspx
HTH.
nass
 
Overheating maybe.
Might be a virus.
(start/run, type : shutdown /a ) If it stops, you have some 'restart on
error' problem.
( start/run, type: eventvwr.msc ) You might be getting a helpful error
message about a corrupt driver file.
 
Thanks for yr. help. To the best of my limited ability I´ve tried to do
several of the things u mentioned.

Have turned off the automatic restart and funnily enough the computer is no
longer shutting down, so I can´t report on those error msgs. yet. I´ve taken
the opportunity to update my Norton LiveUpdate something that it didn´t allow
me to do previously. I´m now running a full system scan which it has been
shutting down on, hopefully it´ll finish now. By the way is it possible that
the auto restart is the culprit and whether it is or not is it recommended to
leave it off.

I´ve looked at the event viewer and there were a lot of error & warning
msgs. One of the repetive msgs. is for MSInstaller and relates to XP Pro,
which I don´t have. Everytime I install or do a certain type of activity,
this little box will come up twice and if I let it continue will notify it
can´t find the relevant files (which is also the error msg in eventviewer).
I´ve tried to get rid of it but obviously unsuccessfully.
There was also a ACPIEC warning - Stating that the embedded controller (EC)
hardware returned data when none requested. hich may indicate BIOS
incorrectly trying to access EC without synchronizing whose data is being
ignored.
There were a couple of repetitive Service Control Mgr. errors. They were
firstly, MRT rate service failed to start, source system can´t find specified
file and secondly, Infrared monitor service depends on Time Services which
failed to start since it´s disabled or no device is associated.
DCOM warning - Server didn´t register with DCOM within required time.
W32 warning (3 days ago) - The time server has not been able to synchronize
the system time for 49,152 secs. because none of the time providers has been
able to provide a usable time stamp. The system clock is unsynchronized.



nass said:
Lex said:
Computer shuts itself off every few minutes, whether I´m working or idle.
Shuts off in Safe mode as well.
Click to expand...

Try this:
Right click " My Computer" and select Properties from the list, then on the
system properties click on Advanced Tab.
Click on Startup and Recovery Button, on the new windows make sure this
check box is unchecked:
[ ] Automatically restart

When the Computer will shut down it will show an error or BSOD error write
this down and post in your next post, also look in the Event Viewer for any
error message(X) can shed some light on the causer:
To access the Event Viewer do the Following:
Open a run command and type in the input box:
eventvwr click [OK] / Hit [Enter] on your keyboard.
Here you are on the Event Viewer you will see three Folders:
Application
Security
System
By clicking on each you will see the Event Log for it in the Right
pane/window look for any Red X and double click it get the exact Error and
the application name.
The same with the other two.
How To View and Manage Event Logs in Event Viewer in Windows XP
http://support.microsoft.com/default.aspx?scid=kb;EN-US;q308427

Error Reporting Overview
http://www.microsoft.com/resources/satech/cer/GettingStartedMNU.asp
try Download these tools to see what is running in the
background, try to turn Windows Updates OFF.
Process Explorer for Windows v10.21
http://www.microsoft.com/technet/sysinternals/Utilities/ProcessExplorer.mspx

This monitoring tool lets you see all file system activity in real-time.
http://www.microsoft.com/technet/sysinternals/ProcessesAndThreads/Filemon.mspx
HTH.
nass
Click to expand...
 
Pursuant to my earlier msg. Computer shut itself off a bit past the midpoint
of the full scan and I didn´t note any error msgs. Don´t know if it means
anything but I believe the first time I experienced the involuntary shutdown
was in the middle of the automatic weekly scan 2 days ago.

nass said:
Lex said:
Computer shuts itself off every few minutes, whether I´m working or idle.
Shuts off in Safe mode as well.
Click to expand...

Try this:
Right click " My Computer" and select Properties from the list, then on the
system properties click on Advanced Tab.
Click on Startup and Recovery Button, on the new windows make sure this
check box is unchecked:
[ ] Automatically restart

When the Computer will shut down it will show an error or BSOD error write
this down and post in your next post, also look in the Event Viewer for any
error message(X) can shed some light on the causer:
To access the Event Viewer do the Following:
Open a run command and type in the input box:
eventvwr click [OK] / Hit [Enter] on your keyboard.
Here you are on the Event Viewer you will see three Folders:
Application
Security
System
By clicking on each you will see the Event Log for it in the Right
pane/window look for any Red X and double click it get the exact Error and
the application name.
The same with the other two.
How To View and Manage Event Logs in Event Viewer in Windows XP
http://support.microsoft.com/default.aspx?scid=kb;EN-US;q308427

Error Reporting Overview
http://www.microsoft.com/resources/satech/cer/GettingStartedMNU.asp
try Download these tools to see what is running in the
background, try to turn Windows Updates OFF.
Process Explorer for Windows v10.21
http://www.microsoft.com/technet/sysinternals/Utilities/ProcessExplorer.mspx

This monitoring tool lets you see all file system activity in real-time.
http://www.microsoft.com/technet/sysinternals/ProcessesAndThreads/Filemon.mspx
HTH.
nass
Click to expand...
 
Lex said:
Thanks for yr. help. To the best of my limited ability I´ve tried to do
several of the things u mentioned.

Have turned off the automatic restart and funnily enough the computer is no
longer shutting down, so I can´t report on those error msgs. yet. I´ve taken
the opportunity to update my Norton LiveUpdate something that it didn´t allow
me to do previously. I´m now running a full system scan which it has been
shutting down on, hopefully it´ll finish now. By the way is it possible that
the auto restart is the culprit and whether it is or not is it recommended to
leave it off.

I´ve looked at the event viewer and there were a lot of error & warning
msgs. One of the repetive msgs. is for MSInstaller and relates to XP Pro,
which I don´t have. Everytime I install or do a certain type of activity,
this little box will come up twice and if I let it continue will notify it
can´t find the relevant files (which is also the error msg in eventviewer).
I´ve tried to get rid of it but obviously unsuccessfully.
There was also a ACPIEC warning - Stating that the embedded controller (EC)
hardware returned data when none requested. hich may indicate BIOS
incorrectly trying to access EC without synchronizing whose data is being
ignored.
There were a couple of repetitive Service Control Mgr. errors. They were
firstly, MRT rate service failed to start, source system can´t find specified
file and secondly, Infrared monitor service depends on Time Services which
failed to start since it´s disabled or no device is associated.
DCOM warning - Server didn´t register with DCOM within required time.
W32 warning (3 days ago) - The time server has not been able to synchronize
the system time for 49,152 secs. because none of the time providers has been
able to provide a usable time stamp. The system clock is unsynchronized.
Click to expand...

Hi Lex,
First of all you didn't help us to know more info you just give us the a
word of many for these error, but here is a shot and I hope I get it right
and easy for you to accomplish, please if you don't know come back and ask
for help:

1-- First for the ACPIEC warning:
My advice try to run the Laptop if you have one from the Mains not from the
Battery?.
If you don't have a laptop try to Disable the feature for Power Saving on
your Computer and see if that will help prevent the shut down.
Read here for the power options:
http://www-307.ibm.com/pc/support/site.wss/MIGR-40060.html?doctype

ACPIEC warning:
http://winhlp.com/WxACPIEC.htm

2-- mrtRate service failed to start:
MRT Rate belongs to the Automatic update service of Quicken. Have you
installed QuickBooks Pro 2004 or any version?, if yes disable the Quicken
Background Download Manager driver.

Error Message: The Device Driver for Com1 Is Preventing the System From
Entering Hibernation
http://support.microsoft.com/default.aspx?scid=kb;[LN];810905

"Event ID: 7000" or "Event ID: 7013" Error Message When You Attempt to Start
a Service
http://support.microsoft.com/default.aspx?scid=kb;en-us;314357&sd=ee

3-- W32Time:
If your computer that old you may need to change the CMOS batter the one
like Watch Battery but Big< ( + ) > that could be the solution for the time
synchronization issue, but try these instructions below first:
"Event ID: 64" error message on a computer that is running Windows Server
2003 or Windows XP Professional in a Windows NT 4.0 domain
http://support.microsoft.com/kb/314345/
Description of the Microsoft Windows registry
http://support.microsoft.com/kb/256986/

= Open a run command and type in:
W32tm /Config /Syncfromflags:DOMHIER /Update click [OK]

W32tm /Resync /Rediscover click [OK]
Reboot your machine and see if the time set correct.

Try to run a scan in Safe Mode for Virus and Malwares.
BTW, did you ever noticed your System is overheated?, try to clean the dust
gently from the inside and Make sure the cooling Fan is working to cool your
system.
Note: Please write the complete error message from the Event viewer if you
will send in your next post for more help:
Like though:
Event Type: Error
Event Source: Application Error
Event Category: (100)
Event ID: 1000
Date: 5/12/2007
Time: 3:27:13 PM
User: N/A
Computer: FEAR2
Description:
Faulting application drwtsn32.exe, version 5.1.2600.0, faulting module
dbghelp.dll, version 5.1.2600.2180, fault address 0x0001295d.
HTH.
nass
 
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