Internet Impossible After Uninstalling GS82 Cell Card

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Posted this in XP Help also before I was this NG. Here is the Q.
What must I blow away and reload from my XP PRO system that will allow me to
restore original configuration files for connection to the Internet?
Read on for detail...
For several months ran my workstation off of a cell connection to the
internet. Connection was via a Sony Ericson EDGE GS82 cell card. AT&T was the
ISP. I now have a broadband connection and have uninstalled the GS82 and
related software.
I can no longer make an Internet connection.
Running through a Netgear FVS318, and my other 3 systems connect flawlessly.
They see both the network and each other.
Network connection is configured to obtain IP from the router. No dice.
If I assign an IP address, I can see my home network and it can see me. But
still no Internet. Nada. Nothing.
We have had this problem with laptops where I work. Same scenario (i.e.
uninstall EDGE software & no longer any Internet). The solution at work is
always to rebuild the laptop.
This is a huge workstation and I do not have three days to rebuild the thing.
H E L P ! ! !
 
Posted this in XP Help also before I was this NG. Here is the Q.
What must I blow away and reload from my XP PRO system that will allow me to
restore original configuration files for connection to the Internet?
Read on for detail...
For several months ran my workstation off of a cell connection to the
internet. Connection was via a Sony Ericson EDGE GS82 cell card. AT&T was the
ISP. I now have a broadband connection and have uninstalled the GS82 and
related software.
I can no longer make an Internet connection.
Running through a Netgear FVS318, and my other 3 systems connect flawlessly.
They see both the network and each other.
Network connection is configured to obtain IP from the router. No dice.
If I assign an IP address, I can see my home network and it can see me. But
still no Internet. Nada. Nothing.
We have had this problem with laptops where I work. Same scenario (i.e.
uninstall EDGE software & no longer any Internet). The solution at work is
always to rebuild the laptop.
This is a huge workstation and I do not have three days to rebuild the thing.
H E L P ! ! !
Click to expand...

Dave,

You should be able to make this work by using the Network Setup Wizard, and
selecting "This computer connects to the Internet through another computer on my
network or through a residential gateway.".

If that doesn't help, provide ipconfig information for the problem computer, and
for one working computer on the LAN, and we'll help you manually set it up.
Start - Run - "cmd" - Type "ipconfig /all >c:\ipconfig.txt" into the command
window. Open Notepad, make sure that Format - Word Wrap is NOT checked!, open
file c:\ipconfig.txt, copy and paste entire contents into your next post.
Identify operating system (by name, version, and SP level) with each ipconfig
listing.

This should take maybe 30 minutes, not 3 days.

--
Cheers,
Chuck
Paranoia comes from experience - and is not necessarily a bad thing.
My email is AT DOT
actual address pchuck sonic net.
 
Chuck said:
Dave,

You should be able to make this work by using the Network Setup Wizard, and
selecting "This computer connects to the Internet through another computer on my
network or through a residential gateway.".

If that doesn't help, provide ipconfig information for the problem computer, and
for one working computer on the LAN, and we'll help you manually set it up.
Start - Run - "cmd" - Type "ipconfig /all >c:\ipconfig.txt" into the command
window. Open Notepad, make sure that Format - Word Wrap is NOT checked!, open
file c:\ipconfig.txt, copy and paste entire contents into your next post.
Identify operating system (by name, version, and SP level) with each ipconfig
listing.

This should take maybe 30 minutes, not 3 days.

--
Cheers,
Chuck
Paranoia comes from experience - and is not necessarily a bad thing.
My email is AT DOT
actual address pchuck sonic net.
Click to expand...
Thanks for the reply, Chuck. Unfortunately been there, done that. No bananas.
I manually configured an IP, the IPCONFIG dump follows. Perhaps do not have
everything needed in there. Can see my network, just no Internet.
Thanks!

Windows IP Configuration
Host Name . . . . . . . . . . . . : xeon
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Unknown
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : Yes
Ethernet adapter Local Area Connection 9:
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Intel(R) PRO/100+ Server Adapter
(PILA8470B)

Physical Address. . . . . . . . . : 00-30-48-23-84-2D
Dhcp Enabled. . . . . . . . . . . : No
IP Address. . . . . . . . . . . . : 192.168.0.15
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . :
 
Posted this in XP Help also before I was this NG. Here is the Q.
What must I blow away and reload from my XP PRO system that will allow me to
restore original configuration files for connection to the Internet?
Read on for detail...
For several months ran my workstation off of a cell connection to the
internet. Connection was via a Sony Ericson EDGE GS82 cell card. AT&T was the
ISP. I now have a broadband connection and have uninstalled the GS82 and
related software.
I can no longer make an Internet connection.
Running through a Netgear FVS318, and my other 3 systems connect flawlessly.
They see both the network and each other.
Network connection is configured to obtain IP from the router. No dice.
If I assign an IP address, I can see my home network and it can see me. But
still no Internet. Nada. Nothing.
We have had this problem with laptops where I work. Same scenario (i.e.
uninstall EDGE software & no longer any Internet). The solution at work is
always to rebuild the laptop.
This is a huge workstation and I do not have three days to rebuild the thing.
H E L P ! ! !
Click to expand...

If you assign an IP address manually, you also have to assign a
default gateway and DNS server address to get Internet access. Use
the IP address of the Netgear router.
--
Best Wishes,
Steve Winograd, MS-MVP (Windows Networking)

Please post any reply as a follow-up message in the news group
for everyone to see. I'm sorry, but I don't answer questions
addressed directly to me in E-mail or news groups.

Microsoft Most Valuable Professional Program
http://mvp.support.microsoft.com
 
Thanks for the reply, Chuck. Unfortunately been there, done that. No bananas.
I manually configured an IP, the IPCONFIG dump follows. Perhaps do not have
everything needed in there. Can see my network, just no Internet.
Thanks!

Windows IP Configuration
Host Name . . . . . . . . . . . . : xeon
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Unknown
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : Yes
Ethernet adapter Local Area Connection 9:
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Intel(R) PRO/100+ Server Adapter
(PILA8470B)

Physical Address. . . . . . . . . : 00-30-48-23-84-2D
Dhcp Enabled. . . . . . . . . . . : No
IP Address. . . . . . . . . . . . : 192.168.0.15
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . :
Click to expand...

Dave,

By using the Network Setup wizard, you would get automatic settings, which is
probably how the other computers are being set, and why they can access the
internet. You need a default gateway, and DNS servers. Look at the IPConfigs
for the other computers.

--
Cheers,
Chuck
Paranoia comes from experience - and is not necessarily a bad thing.
My email is AT DOT
actual address pchuck sonic net.
 
Steve Winograd said:
If you assign an IP address manually, you also have to assign a
default gateway and DNS server address to get Internet access. Use
the IP address of the Netgear router.
--
Best Wishes,
Steve Winograd, MS-MVP (Windows Networking)

Please post any reply as a follow-up message in the news group
for everyone to see. I'm sorry, but I don't answer questions
addressed directly to me in E-mail or news groups.

Microsoft Most Valuable Professional Program
http://mvp.support.microsoft.com
Click to expand...

Great. Did it. Done it. Back online.
However, the EDGE card messed up whatever capability exists in the native XP
to automatically ID and assign the proper addresses. What a piece of %#^@. I
would like to know what it did at some point, as the wizard worked perfectly
at one point (pre-EDGE card).
Thanks for the help guys. Back on line!!
Dave
 
Great. Did it. Done it. Back online.
However, the EDGE card messed up whatever capability exists in the native XP
to automatically ID and assign the proper addresses. What a piece of %#^@. I
would like to know what it did at some point, as the wizard worked perfectly
at one point (pre-EDGE card).
Thanks for the help guys. Back on line!!
Dave
Click to expand...

You're welcome, Dave. Perhaps Sony Ericson's tech support can tell
you what the problem is.

Here are a couple of ideas that might fix it and allow automatic IP
assignment using DHCP:

1. Make sure that the DHCP Client service is running:

a. Right click My Computer, and click Manage.
b. Double click Services and Applications.
c. Double click Services.
d. Double click DHCP Client. If the Service status is Stopped,
click Start.
e. Set the Startup type to Automatic.

2. If the computer has XP Service Pack 2, type this command in the
Start | Run box:

netsh winsock reset catalog

3. If the computer has XP RTM or Service Pack 1, follow these steps,
taken from Microsoft Knowledge Base article 811259:

a. Back up and delete the following registry keys:

HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\Winsock
HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\Winsock2

b. Reboot

c. Open the network connections folder, right click your network
connection, and click Properties.

d. Click Install | Protocol | Add.

e. Click "Have Disk...", type "\windows\inf" in the box, and
click OK.

f. Click "Internet Protocol (TCP/IP)", then click OK.

g. Reboot.
--
Best Wishes,
Steve Winograd, MS-MVP (Windows Networking)

Please post any reply as a follow-up message in the news group
for everyone to see. I'm sorry, but I don't answer questions
addressed directly to me in E-mail or news groups.

Microsoft Most Valuable Professional Program
http://mvp.support.microsoft.com
 
You're welcome, Dave. Perhaps Sony Ericson's tech support can tell
you what the problem is.

Here are a couple of ideas that might fix it and allow automatic IP
assignment using DHCP:

1. Make sure that the DHCP Client service is running:

a. Right click My Computer, and click Manage.
b. Double click Services and Applications.
c. Double click Services.
d. Double click DHCP Client. If the Service status is Stopped,
click Start.
e. Set the Startup type to Automatic.

2. If the computer has XP Service Pack 2, type this command in the
Start | Run box:

netsh winsock reset catalog

3. If the computer has XP RTM or Service Pack 1, follow these steps,
taken from Microsoft Knowledge Base article 811259:

a. Back up and delete the following registry keys:

HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\Winsock
HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\Winsock2

b. Reboot

c. Open the network connections folder, right click your network
connection, and click Properties.

d. Click Install | Protocol | Add.

e. Click "Have Disk...", type "\windows\inf" in the box, and
click OK.

f. Click "Internet Protocol (TCP/IP)", then click OK.

g. Reboot.
--
Best Wishes,
Steve Winograd, MS-MVP (Windows Networking)

Please post any reply as a follow-up message in the news group
for everyone to see. I'm sorry, but I don't answer questions
addressed directly to me in E-mail or news groups.

Microsoft Most Valuable Professional Program
http://mvp.support.microsoft.com
Click to expand...
Hmm... we might be getting somewhere here. While I recall looking at this at
one point, it is not started. When I attempt to start it gives Error 1075:
dependency service does not exist or marked for deletion.
Comments?
Thanks!
Dave
 
[snip]
Here are a couple of ideas that might fix it and allow automatic IP
assignment using DHCP:

1. Make sure that the DHCP Client service is running:

a. Right click My Computer, and click Manage.
b. Double click Services and Applications.
c. Double click Services.
d. Double click DHCP Client. If the Service status is Stopped,
click Start.
e. Set the Startup type to Automatic.
Click to expand...

Hmm... we might be getting somewhere here. While I recall looking at this at
one point, it is not started. When I attempt to start it gives Error 1075:
dependency service does not exist or marked for deletion.
Comments?
Thanks!
Dave
Click to expand...

To see the dependency services for DHCP Client, do steps a-e again,
then click the Dependencies tab. There could be a problem with one of
the services listed there. To see, look for relevant messages in
Event Viewer. To run it, click Start | Control Panel | Performance
and Maintenance | Administrative Tools | Event Viewer. For more
information, see:

HOW TO: View and Manage Event Logs in Event Viewer in Windows XP
http://support.microsoft.com/?id=308427
--
Best Wishes,
Steve Winograd, MS-MVP (Windows Networking)

Please post any reply as a follow-up message in the news group
for everyone to see. I'm sorry, but I don't answer questions
addressed directly to me in E-mail or news groups.

Microsoft Most Valuable Professional Program
http://mvp.support.microsoft.com
 
To see the dependency services for DHCP Client, do steps a-e again,
then click the Dependencies tab. There could be a problem with one of
the services listed there. To see, look for relevant messages in
Event Viewer. To run it, click Start | Control Panel | Performance
and Maintenance | Administrative Tools | Event Viewer. For more
information, see:

HOW TO: View and Manage Event Logs in Event Viewer in Windows XP
http://support.microsoft.com/?id=308427
--
Best Wishes,
Steve Winograd, MS-MVP (Windows Networking)

Please post any reply as a follow-up message in the news group
for everyone to see. I'm sorry, but I don't answer questions
addressed directly to me in E-mail or news groups.

Microsoft Most Valuable Professional Program
http://mvp.support.microsoft.com
Click to expand...

Event Viewer...
The DHCP Client service depends on the following nonexistent service: SYMTDI

Just discovered that while I have Internet access from this logon, I have
none from my other logons. My other logon now includes an Internet Connection
that seems of have come out of nowehere. WHen I right-click properties, a
window flashes briefly then disappears. It will not allow delete. The LAN
connection appears to be normal. In fact, all is identical sans for this
unuqual connection.

Where to take it from here?

Thanks!
 
--
Best Wishes,
Steve Winograd, MS-MVP (Windows Networking)

Please post any reply as a follow-up message in the news group
for everyone to see. I'm sorry, but I don't answer questions
addressed directly to me in E-mail or news groups.

Microsoft Most Valuable Professional Program
http://mvp.support.microsoft.com
Click to expand...

And by the way, running SP 2, and executed "netsh winsock reset catalog"
before going into event viewer.
 
Event Viewer...
The DHCP Client service depends on the following nonexistent service: SYMTDI

Just discovered that while I have Internet access from this logon, I have
none from my other logons. My other logon now includes an Internet Connection
that seems of have come out of nowehere. WHen I right-click properties, a
window flashes briefly then disappears. It will not allow delete. The LAN
connection appears to be normal. In fact, all is identical sans for this
unuqual connection.

And by the way, running SP 2, and executed "netsh winsock reset catalog"
before going into event viewer.

Where to take it from here?

Thanks!
Click to expand...

A Google search for SYMTDI (which is part of Norton Antivirus) finds
hundreds of sites that have the fix. Here's one:

DHCP Client Initializes Improperly and Causes an Invalid IP Address
http://support.microsoft.com/default.aspx?scid=kb;en-us;812335

Note that there's an error on that page: Step 3 should say:

HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\DHCP\
DependOnService
--
Best Wishes,
Steve Winograd, MS-MVP (Windows Networking)

Please post any reply as a follow-up message in the news group
for everyone to see. I'm sorry, but I don't answer questions
addressed directly to me in E-mail or news groups.

Microsoft Most Valuable Professional Program
http://mvp.support.microsoft.com
 
A Google search for SYMTDI (which is part of Norton Antivirus) finds
hundreds of sites that have the fix. Here's one:

DHCP Client Initializes Improperly and Causes an Invalid IP Address
http://support.microsoft.com/default.aspx?scid=kb;en-us;812335

Note that there's an error on that page: Step 3 should say:

HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\DHCP\
DependOnService
--
Best Wishes,
Steve Winograd, MS-MVP (Windows Networking)

Please post any reply as a follow-up message in the news group
for everyone to see. I'm sorry, but I don't answer questions
addressed directly to me in E-mail or news groups.

Microsoft Most Valuable Professional Program
http://mvp.support.microsoft.com
Click to expand...

Bingo. That did it. Problem solved.
Still cannot figure out where the "Internet Connection" comes from or why it
is seemingly impossible to get a status on it. But who am I to worry. It
works.
Thanks!
Dave
 
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