Internet Exployer Crash

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  • Start date Start date
G

Guest

I have windows xp
When ever I first start up internet exployer 6, and I go to another web page
to enter my account number, it will crash. I than start internet exployer
again and go to the same web page and try to enter my account number again
this time it will work.
When I first try to enter data the curser is blinking showing me that it
is ready to enter data but when I push the keys on the keyboard nothing
enters it just crashes.
Like I said the next time I try no problem.
Thanks Brent
 
Hi ZBRENTZBRENT :-)

Try the following first and see if it helps:

IE shuts down without warning
http://inetexplorer.mvps.org/answers_5.htm#shuts_down



Open an ms-dos prompt window (Start>Run>) and type the following (one entry
at a time), and press enter after each line. A message will appear stating
that these have been registered successfully.

regsvr32 Shdocvw.dll
regsvr32 Shell32.dll (this command only for Win2000 and XP)
regsvr32 Oleaut32.dll
regsvr32 Actxprxy.dll
regsvr32 Mshtml.dll
regsvr32 Urlmon.dll

http://support.microsoft.com/?kbid=306831
http://support.microsoft.com/default.aspx?scid=kb;EN-US;27655



If still no joy, then you may have some type of malware, so do the following
to clean your system:



Try the following and see if it helps. Even if you have already run some
programs, run them again according to the instructions in the information
below to thoroughly clean you system. It is best to read through all the
information before you start to know before hand what you need to do and how



Dealing with Unwanted Spyware and Parasites:
http://mvps.org/winhelp2002/unwanted.htm

What You Should Know About Spyware
http://www.microsoft.com/athome/security/spyware/devioussoftware.mspx
Be sure to run CWShredder here

http://www.majorgeeks.com/download3019.html

and AdAware and Spybot.
Download the newest version of HiJackThis here:
http://www.bleepingcomputer.com/files/hijackthis.php
and SpyBot Search & Destroy

http://www.majorgeeks.com/download2471.html

Also visit these two sites to test for parasites and help basic cleaning:

On-Line Check

http://aumha.org/a/noads.htm

and

Quick-Fix Protocol.
http://aumha.org/a/quickfix.php

Basically, throw everything here at your "infection".

And be sure to use the HijackThis. Please DO NOT post your log to this
newsgroup, but to the HiJackThis Support Forums below:
http://www.hijackthis.de/forum/forumdisplay.php?f=10&guestlanguageid=4
the Aumha HiJackThis Forum
http://forum.aumha.org/viewforum.php?f=30

or Bleeping Computer Forum

http://www.bleepingcomputer.com/forums/forum22.html

to allow the experts there to evaluate your log and advise you of any
necessary steps to clean your system.

(Note: You will have to Register before posting on these Forums. Please
follow all posting instructions carefully to avoid having your log deleted
or ignored.



Also this program searches for hidden .dlls that recreate the malware.
About Buster:
http://www.majorgeeks.com/download4289.html

CAUTION!!!!! Before you try to remove spyware using any of the programs
below, download a copy of LSPFIX from any of the following sites:
http://www.cexx.org/lspfix.htm
http://www.spychecker.com/program/winsockxpfix.html
(if your OS is Win2k or XP) The process of removing certain malware may kill
your internet connection. If this should occur, this program, LSPFIX, will
enable you to regain your connection.

You should also get a copy of WINSOCKXPFIX available at:
http://www.spychecker.com/program/winsockxpfix.html
and
WinsockXP Fix- WinXP
http://www.spychecker.com/program/winsockxpfix.html
with instructions, at
http://www.iup.edu/house/resnet/winfix.shtm
Also
From LavaSoft- all versions of Windows-
http://digital-solutions.co.uk/lavasoft/whndnfix.zip
(NOTE: It is reported that in XP SP2, the command netsh winsock reset
will fix this problem without the need for these programs.)

or ........

Winsock Fix Utility
http://www.dfwonline.net/files/WinsockFix.zip



Also.........

Courtesy of Jim Byrd -

Download Sysclean.com, from Trend Micro, here:
http://www.trendmicro.com/download/dcs.asp along with the latest pattern
file, here:
http://www.trendmicro.com/download/pattern.asp
Be sure to read the "How-to" info here:
http://www.trendmicro.com/ftp/products/tsc/readme.txt
You might also want to get Art's updater, SYS-UP.Zip, here for future
updating of these: http://home.epix.net/~artnpeg/.
(If you download and use the updater from the beginning, it will
automatically handle downloading the other files. Place them in a dedicated
folder after appropriate unzipping, and then run. This scan may take a long
time, as Sysclean is VERY extensive and thorough



NOTE: If you can not download these programs from the Internet, if your PC
has CD read capabilities, go to another computer with CD-ROM burning
capabilities. Create a folder on the hard drive of the other computer called
HOLD, download the programs to that folder, then burn that folder to a CD.
Copy the HOLD folder to your HD and then install the programs from there
and run them. After you have IE access again, update all programs where
possible to get the latest definitions and run them again in Safe Mode to be
sure there are no lingering items on the system.



If these steps do not resolve your problem, or you need help with the above,
please post back to this thread with the details and any error messages.

Hope this helps

Jan :)
Smiles are meant to be shared,
that's why they're so contagious.

Replies are posted only to the newsgroup for the benefit or other readers.
How to make a good newsgroup post:
http://www.dts-l.org/goodpost.htm




I have windows xp
 
We need more information to be able to help you. Click on the details button
(or details link) when your system crashes and provide:

xxx caused an xxx in xxx at xxx:xxxx

or if you are using a later operating system, provide information about the
files (modules) involved in the crash.

If you are using the Error Reporting Tool, disable it so you can access the
error message in a more understandable form. Informationon how to disable
the Error Reporting Tool is here:

http://inetexplorer.mvps.org/answers4.htm#ert


--
Hyperlinks are used to ensure advice remains current
Visit the Internet Explorer Online Community:
http://www.microsoft.com/windows/ie/community/default.mspx
_______________________________________
Sandi - Microsoft MVP since 1999 (IE/OE)
http://inetexplorer.mvps.org/
 
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