Internet Explorer Loads Microsoft Word Installer

  • Thread starter Thread starter Joshua Rapley
  • Start date Start date
J

Joshua Rapley

I am having problems with my internet explorer. Everytime
i click on internet explorer it loads up Microsoft Word
2002 installer. A bar appears on the screen saying '
please wait while windows configures microsoft word 2002'
once the bar has loaded. it says 'the feature you are
trying to use is on a CD-ROm or another removable disk
that is not available' ' insert the microsoft word 2002
disc and then press ok' the problem is i do have not have
Microsoft word 2002, i have microsoft office 2000 and
when i insert these discs it can not verify microsoft
word path. i would like to stop this from happening.
please may some one help me. thank you very much. Josh
 
Hi Joshua :-)

It is likely you have parasites, spyware, adware, malware, or hijackware on
your system causing the problem, which your antivirus will not detect, as it
does not have the same definitions. Download and install, then you *MUST*
update the programs prior to running to be sure they have the latest
definitions, then run the programs below. They are free and very effective.
Be sure to run both SpyBot and Adaware, as what one does not detect the
other may. It is important that you follow all directions carefully:

You can go to the links below to check your system for parasites
http://aumha.org/a/noads.htm
http://inetexplorer.mvps.org/parasite.htm

IMPORTANT:
Before trying to remove spyware, download a copy of LSPFIX from
the URL below - some malware may kill your internet connection when it is
removed, this program will enable you to regain your connection.
http://www.cexx.org/lspfix.htm

It is important that you run the programs in the order that they are listed
here. The first three programs will clear your machine of all other items so
that you can have a clear HiJackThis Log for the experts to read and analyze
for you.

(NOTE: If you can not download these programs from the Internet, if your PC
has CD read capabilities, go to another computer with CD-ROM burning
capabilities. Create a folder on the hard drive of the other computer called
HOLD, download the programs to that folder, then burn that folder to a CD.
Copy the HOLD folder to your HD and then install the programs from there
and run them. After you have IE access again, update all programs where
possible to get the latest definitions and run them again to be sure there
are no lingering items on the system.

CWShredder: Free
http://tinyurl.com/2l9kl
or
http://www.majorgeeks.com/download4086.html

SpyBot Search & Destroy: Free
http://download.com.com/3000-8022-10289035.html?tag=lst-0-2
or
http://majorgeeks.com/download2471.html

AdAware: Free
http://www.lavasoftusa.com/support/download/
or
http://www.majorgeeks.com/downloads31.html

(If needed: AdAware Manual updates only):
Scroll down to Updates Available -
http://lavasoft.element5.com/support/download


HiJackThis: - Free

Go to
http://computercops.biz/downloads-cat-14.html ,
or
http://tinyurl.com/2oce8
and download HiJackThis. Unzip to a folder other than your Desktop or the
Temp folder, doubleclick HiJackThis.exe, and hit "Scan".

When the scan is finished, the "Scan" button will change into a "Save Log"
button. Press that, save the log some place you remember where it is.
Most of what it lists will be harmless or even required, so DO NOT fix
anything yet.

Open a the copy of your log in NotePad and made a copy. Then you can go here
to post you log:
http://forum.aumha.org/

Go to the HiJackThis section on the forum list and click to open. You can
post as a guest. It's also a good site to keep for reference. The experts
there will analyze the log and report back the results. Please allow at
least a few hours or a days time for a response.

Remember, you must return to the HJT site to get your answer. It is a good
idea to click the "Notify" box so that you will get an electronic
notification by e-mail to let you know when a response has been posted.
But, you must still return to the site of your answer

Help with Hijackware & Scumware Information:

HijackThis Quick Start Help
http://www.tomcoyote.org/hjt/

The Tutorial if you want to know more about the results or the .log file.
http://www.merijn.org/htlogtutorial.html
also
http://aumha.org/a/parasite.htm
http://aumha.org/a/quickfix.htm
http://mvps.org/winhelp2002/unwanted.htm

Here is information on how to help protect your system:

Practice Safe Hex
http://www.claymania.com/safe-hex.html

This program helps control parasites, spyware, adware, and malware that may
get on your system:

SpywareBlaster: Free
http://www.javacoolsoftware.com/spywareblaster.html

Hope this helps.

Jan :)
 
Thank you very much. i used the programs you told me to
download and they found many problems whihc have now have
been solved. but unfortunately the main problem about the
Microsoft Word Installer has not been solved. so iv sent
my log book to the forum you suggested. if yopu have any
more solutions that might help please let me know. thank
you once again.
 
Hi Joshua :-)

Try this just to be sure.

Go to Windows, find Explorer (the application) in the file list, Right click
on it and click Create Shortcut. Then go to the end of the file list and
find the new shortcut. Double click it and see if it opens the Internet
Explorer. If it does, go back to Windows, find the Explorer icon with the
small arrow at the bottom that is the shortcut, right click, cut, and then
"paste shortcut" to the desktop (delete the one on the desktop first).

See if this works. If not, then we know for sure that the problem is
elsewhere. :)
 
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