Internet Explorer has encountered a problem and needs to close

  • Thread starter Thread starter Guest
  • Start date Start date
G

Guest

Hello -

Okay, my Internet explorer will no longer load. I'm using a P3, Windows 98,
which has run pretty seamlessly for the past while - no recent changes or
upgrades. I'm getting an error message when trying to open Explorer - it
doesn't even load before the "Microsoft Internet Explorer has encountered a
problem and needs to close" message comes up. But my Outlook Express is
working fine. Fortunately, I have another system where I can access any
links that you may direct me to, so that I can try and give this a fix
(seeing as I can't access the internet on this system).

Any help would be much appreciated - thanks!
 
1. Check if a program running in the background is interfering with Internet
Explorer. Temporarily disable all Norton programs, including anti-virus, win
doctor, recycle bin protect, and clean sweep. Does Internet Explorer work
properly now?

Disable any firewall or ad-blocker.

2. Perform a repair of Internet Explorer. From Control Panel select
Add/Remove Programs. Scroll down to Microsoft Internet Explorer and
highlight it. Click on the Add/Remove button. When the IE Tools menu comes
up, select Repair. Click OK.

3. If repairing does not work, uninstall and reinstall IE. At the same IE
Tools menu, select "Restore the previous Windows configuration". Then
reinstall Internet Explore.

You can also access the IE Toolbar by clicking Start > Run and type

rundll32 setupwbv.dll,IE6Maintenance "C:\Program Files\Internet
Explorer\Setup\SETUP.EXE" /g "C:\WINDOWS\IE Uninstall Log.Txt"

4. Use IE Eradicator to completely delete Internet Explorer.

http://www.litepc.com/ieradicator.html

Make sure you have downloaded the IE6 setup files first, but not loaded.
Backup your Favorites folder.

http://www.microsoft.com/windows/ie/downloads/critical/ie6sp1/default.asp
 
From IE> Tools> Internet Options
or
Control Panel> Internet Options> Advanced> uncheck "Enable third party
browser extensions."

Or, run msconfig. Look at the Startup tab for suspicious entries. Uncheck
any suspicious entries, restart, see if IE opens.

If IE then functions, go to http://mvps.org/winhelp2002/unwanted.htm and
start working through the solutions.

Or download one or both of these programs to another machine, put them on a
CD or Zip disk and install and run them on the affected machine.
Ad-aware ... http://www.lavasoft.de/software/adaware/ (about 1.5 MB)
Spybot S&D ... http://www.safer-networking.org/ (about 3.5 MB)


Regards,
Don
 
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