Hi,
It may be due to malware Browser Helper Objects (BHO). The temporary
solution is to disable third-party browser extensions in
Internet Explorer:
1. Click Start -> Run, type "Inetcpl.cpl" (without quotes)
2. Click the Advanced tab.
3. Under Browsing, uncheck the "Enable third-party browser extensions
(requires restart)" check box.
4. Restart Internet Explorer.
Then download some adware programs and remove the BHO completely. The
third-party products that are listed are manufactured by companies that are
independent of Microsoft. Microsoft makes no warranty, implied or
otherwise, regarding the performance or reliability of these products.
Use an automated removal tool
===========================
Some non-Microsoft tools exist that may be able to remove the deceptive
software program. Some of the companies that provide spyware or
unauthorized adware removal programs include the following companies:
1. Ad-Aware
For more information about Ad-Aware, visit the following Lavasoft Web site:
http://www.lavasoft.de/ms/index.htm
2. Pest Patrol
For more information, visit the following Pest Patrol Web site:
http://www.pestpatrol.com/
3. Spybot Search and Destroy
For more information, visit the following Spybot Web site:
http://www.safer-networking.org/microsoft.en.html
Also please see the Kb article # 831432 "Iexplore.exe has encountered a
problem and needs to close" error message when you try to start Internet
Explorer" at:
http://support.microsoft.com/default.aspx?scid=kb;en-us;831432
Hope this helps ......
Ashok (Ashokan Achari)
The Posting is provided "AS IS" with no warranties, and confers no rights.
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--Recently when I try to log on to the internet for any prigram I get the
message, "Internet Explorer has experienced a problem and needs to shut
down. We are sorry for any inconvience this may have caused you. It then
asks me if I want to send a report to Microsoft. I can click yes, or no,
and when I do it goes back to my original starting point and freezes up.
This happened once before and instant support had me go to, Start, run, and
type in a file name and remove it but I don't remember what it was, and now
my instant support is not working. I am running an HP Pavillion 753N with
XP home addition, I E-6 Browser Any help appreciated.
--Lou
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