Internet Access

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Have a Compaq desktop with XP. Cannot access internet (was fine last
weekend). Have confirmed wireless card is fine (works on other desktop).
Tech support (Dlink) thinks problem may be with Winsock or TPC/IP.
Appreciate any feedback or suggestions.
 
jslats said:
Have a Compaq desktop with XP. Cannot access internet (was fine last
weekend). Have confirmed wireless card is fine (works on other desktop).
Tech support (Dlink) thinks problem may be with Winsock or TPC/IP.
Appreciate any feedback or suggestions.
Click to expand...

= Click Start >> Control panel >> Network and Internet Connections >> Double
click Network connections, then right your LAN Icon and select Properties.
On the LAN properties under General make sure the Internet Protocol TCP/IP
is selected and click Properties.
There make sure the Machine Get assigned Automatically IP address then click
[OK].

= Click start >> Control Panel >> Double Click Network and Internet
Connections >> Double click Internet Options, on the IE Properties window
you will see these Options:
General | Security | Privacy | Content | Connections | Programs
| Advanced.
Click on Connections tab and make sure the Connection is listed there then
click on LAN settings button and uncheck Automatically detect settings.
Click [OK] and close Hit F5.

=Open a Run command and type in:
ipconfig /flushdns click [OK]
ipconfig /renew click [OK]

Also you may have a winsock corrupt so try to repair it, you can do this in
two ways:
1- Manually by opening a run command:
netsh winsock reset [OK]
Then Reboot your computer and try the IE.
or by downloading this winsock fixer from here to refresh the VBs of winsock:
http://www.nasstec.co.uk/tools.html
HTH.
Let us know.
nass
 
Thanks for the advice. I went through all the steps and downloaded the
winsock repair from the link and I"m still not able to get through to the
internet. It seems like all the internet connections and setups are good
but when I try to open any web sites I get the message "The page cannot be
displayed"

thanks -
--
slats


nass said:
jslats said:
Have a Compaq desktop with XP. Cannot access internet (was fine last
weekend). Have confirmed wireless card is fine (works on other desktop).
Tech support (Dlink) thinks problem may be with Winsock or TPC/IP.
Appreciate any feedback or suggestions.
Click to expand...

= Click Start >> Control panel >> Network and Internet Connections >> Double
click Network connections, then right your LAN Icon and select Properties.
On the LAN properties under General make sure the Internet Protocol TCP/IP
is selected and click Properties.
There make sure the Machine Get assigned Automatically IP address then click
[OK].

= Click start >> Control Panel >> Double Click Network and Internet
Connections >> Double click Internet Options, on the IE Properties window
you will see these Options:
General | Security | Privacy | Content | Connections | Programs
| Advanced.
Click on Connections tab and make sure the Connection is listed there then
click on LAN settings button and uncheck Automatically detect settings.
Click [OK] and close Hit F5.

=Open a Run command and type in:
ipconfig /flushdns click [OK]
ipconfig /renew click [OK]

Also you may have a winsock corrupt so try to repair it, you can do this in
two ways:
1- Manually by opening a run command:
netsh winsock reset [OK]
Then Reboot your computer and try the IE.
or by downloading this winsock fixer from here to refresh the VBs of winsock:
http://www.nasstec.co.uk/tools.html
HTH.
Let us know.
nass
Click to expand...
 
Run a /thorough/ check for hijackware, including posting your hijackthis log
to an appropriate forum.

Checking for/Help with Hijackware
http://aumha.org/a/parasite.htm
http://aumha.org/a/quickfix.htm
http://aumha.net/viewtopic.php?t=5878
http://wiki.castlecops.com/Malware_Removal_and_Prevention:_Introduction
http://mvps.org/winhelp2002/unwanted.htm
http://inetexplorer.mvps.org/data/prevention.htm
http://inetexplorer.mvps.org/tshoot.html
http://www.mvps.org/sramesh2k/Malware_Defence.htm
http://defendingyourmachine.blogspot.com/
http://www.elephantboycomputers.com/page2.html#Removing_Malware

When all else fails, HijackThis v1.99.1
(http://aumha.org/downloads/hijackthis.zip) is the preferred tool to use.
It will help you to both identify and remove any hijackware/spyware with
assistance from an expert. **Post your log to
http://forums.spybot.info/forumdisplay.php?f=22,
http://castlecops.com/forum67.html,
http://forums.subratam.org/index.php?showforum=7,
http://aumha.net/viewforum.php?f=30, or other appropriate forums for expert
analysis, not here.**

If the procedures look too complex - and there is no shame in admitting this
isn't your cup of tea - take the machine to a local, reputable and
independent (i.e., not BigBoxStoreUSA) computer repair shop.
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin; DTS-L.org
Thanks for the advice. I went through all the steps and downloaded the
winsock repair from the link and I"m still not able to get through to the
internet. It seems like all the internet connections and setups are good
but when I try to open any web sites I get the message "The page cannot be
displayed"

thanks -
jslats said:
Have a Compaq desktop with XP. Cannot access internet (was fine last
weekend). Have confirmed wireless card is fine (works on other
desktop).
Tech support (Dlink) thinks problem may be with Winsock or TPC/IP.
Appreciate any feedback or suggestions.
Click to expand...

= Click Start >> Control panel >> Network and Internet Connections >>
Double click Network connections, then right your LAN Icon and select
Properties. On the LAN properties under General make sure the Internet
Protocol TCP/IP is selected and click Properties.
There make sure the Machine Get assigned Automatically IP address then
click [OK].

= Click start >> Control Panel >> Double Click Network and Internet
Connections >> Double click Internet Options, on the IE Properties window
you will see these Options:
General | Security | Privacy | Content | Connections | Programs
Advanced.
Click to expand...
Click on Connections tab and make sure the Connection is listed there
then
click on LAN settings button and uncheck Automatically detect settings.
Click [OK] and close Hit F5.

=Open a Run command and type in:
ipconfig /flushdns click [OK]
ipconfig /renew click [OK]

Also you may have a winsock corrupt so try to repair it, you can do this
in
two ways:
1- Manually by opening a run command:
netsh winsock reset [OK]
Then Reboot your computer and try the IE.
or by downloading this winsock fixer from here to refresh the VBs of
winsock: http://www.nasstec.co.uk/tools.html
HTH.
Let us know.
nass
Click to expand...
Click to expand...
 
Thanks for the additional feedback. Interesting that you mentions the
SPYWARE deal. Before we lost the interenet access. my son mentioned that he
was receiving many pop ups which we normally don't. Then the internet
access stopped a couple days later. Might be the problem.

Are you in London? Was over there last month. Stayed in Gerard Crossing.

thx
--
slats


PA Bear said:
Run a /thorough/ check for hijackware, including posting your hijackthis log
to an appropriate forum.

Checking for/Help with Hijackware
http://aumha.org/a/parasite.htm
http://aumha.org/a/quickfix.htm
http://aumha.net/viewtopic.php?t=5878
http://wiki.castlecops.com/Malware_Removal_and_Prevention:_Introduction
http://mvps.org/winhelp2002/unwanted.htm
http://inetexplorer.mvps.org/data/prevention.htm
http://inetexplorer.mvps.org/tshoot.html
http://www.mvps.org/sramesh2k/Malware_Defence.htm
http://defendingyourmachine.blogspot.com/
http://www.elephantboycomputers.com/page2.html#Removing_Malware

When all else fails, HijackThis v1.99.1
(http://aumha.org/downloads/hijackthis.zip) is the preferred tool to use.
It will help you to both identify and remove any hijackware/spyware with
assistance from an expert. **Post your log to
http://forums.spybot.info/forumdisplay.php?f=22,
http://castlecops.com/forum67.html,
http://forums.subratam.org/index.php?showforum=7,
http://aumha.net/viewforum.php?f=30, or other appropriate forums for expert
analysis, not here.**

If the procedures look too complex - and there is no shame in admitting this
isn't your cup of tea - take the machine to a local, reputable and
independent (i.e., not BigBoxStoreUSA) computer repair shop.
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin; DTS-L.org
Thanks for the advice. I went through all the steps and downloaded the
winsock repair from the link and I"m still not able to get through to the
internet. It seems like all the internet connections and setups are good
but when I try to open any web sites I get the message "The page cannot be
displayed"

thanks -
:

Have a Compaq desktop with XP. Cannot access internet (was fine last
weekend). Have confirmed wireless card is fine (works on other
desktop).
Tech support (Dlink) thinks problem may be with Winsock or TPC/IP.
Appreciate any feedback or suggestions.
--
slats

= Click Start >> Control panel >> Network and Internet Connections >>
Double click Network connections, then right your LAN Icon and select
Properties. On the LAN properties under General make sure the Internet
Protocol TCP/IP is selected and click Properties.
There make sure the Machine Get assigned Automatically IP address then
click [OK].

= Click start >> Control Panel >> Double Click Network and Internet
Connections >> Double click Internet Options, on the IE Properties window
you will see these Options:
General | Security | Privacy | Content | Connections | Programs
Advanced.
Click on Connections tab and make sure the Connection is listed there
then
click on LAN settings button and uncheck Automatically detect settings.
Click [OK] and close Hit F5.

=Open a Run command and type in:
ipconfig /flushdns click [OK]
ipconfig /renew click [OK]

Also you may have a winsock corrupt so try to repair it, you can do this
in
two ways:
1- Manually by opening a run command:
netsh winsock reset [OK]
Then Reboot your computer and try the IE.
or by downloading this winsock fixer from here to refresh the VBs of
winsock: http://www.nasstec.co.uk/tools.html
HTH.
Let us know.
nass
Click to expand...
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