Intel return procedure?

  • Thread starter Thread starter Kinnie
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Kinnie

I bought an Intel 478 Processor a couple of months ago. I just opened the
box today and discovered that one of the pins is bent. It is bent over
almost to the point of being embedded in the processor's surface, so I'm
sure there won't be any question that it came out of the box like that.

I want to contact Intel to ship it back for a replacement. I did a quick
check on Google but cannot find the procedure for doing this.

Can somebody give me the details on how to do an Intel return? TIA!
 
Kinnie vaguely muttered something like ...
I bought an Intel 478 Processor a couple of months ago. I just opened the
box today and discovered that one of the pins is bent. It is bent over
almost to the point of being embedded in the processor's surface, so I'm
sure there won't be any question that it came out of the box like that.

I want to contact Intel to ship it back for a replacement. I did a quick
check on Google but cannot find the procedure for doing this.

Can somebody give me the details on how to do an Intel return? TIA!
Click to expand...

It's got little to do with Intel, but everything to do with who you bought
it off .. You need to contact your supplier in the first instance, and
follow their claims / returns procedure first. If you bought it with a
credit card, then you may also have further rights .. ;)

--
Paul ...

(8(|) Homer Rules !!!
http://paul-xxx.blogspot.com/ Just started a blog ..
"A tosser is a tosser, no matter what mode of transport they're using."
 
Kinnie said:
I bought an Intel 478 Processor a couple of months ago. I just opened the
box today and discovered that one of the pins is bent. It is bent over
almost to the point of being embedded in the processor's surface, so I'm
sure there won't be any question that it came out of the box like that.

I want to contact Intel to ship it back for a replacement. I did a quick
check on Google but cannot find the procedure for doing this.

Can somebody give me the details on how to do an Intel return? TIA!
Click to expand...

I would suggest you find your reciept and return it to whomever you
bought it from under their return policy. As far as I know Intel does
not sell directly to the public.
 
Kinnie said:
I bought an Intel 478 Processor a couple of months ago. I just opened the
box today and discovered that one of the pins is bent. It is bent over
almost to the point of being embedded in the processor's surface, so I'm
sure there won't be any question that it came out of the box like that.

I want to contact Intel to ship it back for a replacement. I did a quick
check on Google but cannot find the procedure for doing this.

Can somebody give me the details on how to do an Intel return? TIA!
Click to expand...

From the back cover of the Intel's Pentium 4 Processor
instruction booklet: "To obtain warranty service in the
U.S. and Canada call 1-800-628-8686".

-- Bob Day
 
Kinnie said:
I bought an Intel 478 Processor a couple of months ago. I just opened the
box today and discovered that one of the pins is bent. It is bent over
almost to the point of being embedded in the processor's surface, so I'm
sure there won't be any question that it came out of the box like that.

I want to contact Intel to ship it back for a replacement. I did a quick
check on Google but cannot find the procedure for doing this.

Can somebody give me the details on how to do an Intel return? TIA!
Click to expand...

Intel does have a warranty return policy but you are better off getting the
processor exchanged using the vendor. To go through Intel it will initially
cost you a $25 per-call support charge just to get a tech on the phone.
They'll credit it back but they get the benefit of an interest free loan and
it will probably take 1-3 weeks before the credit actually gets to your
card. Once the tech has been convinced it is a DOA you have to return the
processor to Intel before Intel will ship a new one. You eat the shipping
charges to Intel and the total turnaround time is in the neighborhood of 1-2
weeks if you are lucky. Compare that with most vendors - they'll cross ship
a replacement unit along with a return airbill for the defective one with no
per-call support call. Chances are you receive the new processor in 1-5
days. And all it takes is a call to Customer Service.
 
MyndPhlyp said:
Intel does have a warranty return policy but you are better off getting the
processor exchanged using the vendor. To go through Intel it will initially
cost you a $25 per-call support charge just to get a tech on the phone.
Click to expand...

I don't know about the rest of what you said, because I've never
actually returned a processor to Intel, but I've made many support
calls to them and they've never charged me anything.

-- Bob Day
 
Mia culpa. Motherboards in the US have a per-call charge. Processors
don't.
Click to expand...
Hmmm?? Policy changed in 2 yrs. I called Intel and exchanged
an I810E motherboard at no cost to me. I also called about a cpu at no
cost. They sent me a replacement motherboard at no cost to me.

I agree it is best to return it to whoever sold the OP the cpu but he
stated he had the cpu for a couple of months.
 
jaster said:
Hmmm?? Policy changed in 2 yrs. I called Intel and exchanged
an I810E motherboard at no cost to me. I also called about a cpu at no
cost. They sent me a replacement motherboard at no cost to me.
Click to expand...

Yeah, it rather frosted my onions when I discovered it. I guess the days
when vendors actually supported their products is gone. Found out recently
that Symantec (Norton products) now charges a ~$30 per-call fee ... unless,
of course, the tech determines the problem is caused by Symantec's product.

It is a unique approach to cutting support costs and increasing the profit
margin. Goes hand-in-hand with outsourcing support and programming to
offshore. It has the additional benefit too of hacking off customers thereby
reducing sales (and the associated sales force costs) as customers seek out
the "old school" companies that find solutions regardless of whose problem
it might be. Remember Micro$oft back in the DOS and early Windows days? They
would actually work with you for hours to determine the real cause of a
problem even if it had to do with third party drivers and/or software.

It's a trend I expect to see more MBA's subscribe to over time. With luck,
it will be temporary. (We're seeing companies bring support and programming
back in from the offshore services.)

God bless those wonderful MBA's. :-/
 
Yeah, it rather frosted my onions when I discovered it. I guess the days
when vendors actually supported their products is gone. Found out
recently that Symantec (Norton products) now charges a ~$30 per-call fee
... unless, of course, the tech determines the problem is caused by
Symantec's product.

It is a unique approach to cutting support costs and increasing the
profit margin. Goes hand-in-hand with outsourcing support and
programming to offshore. It has the additional benefit too of hacking
off customers thereby reducing sales (and the associated sales force
costs) as customers seek out the "old school" companies that find
solutions regardless of whose problem it might be. Remember Micro$oft
back in the DOS and early Windows days? They would actually work with
you for hours to determine the real cause of a problem even if it had to
do with third party drivers and/or software.

It's a trend I expect to see more MBA's subscribe to over time. With
luck, it will be temporary. (We're seeing companies bring support and
programming back in from the offshore services.)

God bless those wonderful MBA's. :-/
Click to expand...


I hear you.

For some vendors like Symantec, MS and Intel I think it's a fair policy
because they have extensive and pretty thorough online support. You can
request RMAs and support through the web site and follow up on the phone
once you have an RMA#.

My bigger peeves are for those companies with no or bad support and
especially those companies that do not honor rebates. Those companies
lose me as a customer.

I say to all tech companies if you want to sell products cut prices
instead of rebates because customers can wait for prices to fall anyway.
 
Can somebody give me the details on how to do an Intel return? TIA!
Click to expand...

RMA's are best done through your vendor - speak to them. However, after 2
months it might be tricky if your vendor is anything like any of my
suppliers. Now, whenever I pick stuff up from the wharehouse I always do a
physical check before I sign the ticket. The suppliers don't mind as it
potentially saves them from problems, and my clients don't complain about
opened packages as they know the reason why and regard it as a value added
service.

Dan






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