InstallShield Update Manager Error

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Guest

When Vista loads or when I click on Program Updates in Control Panel, I get
the following error:

An error has occurred

Error # -5
Visit Http://consumer.installshield.com for more information.

When I click "ok", Update Manger loads.

I went to that site and it there was no help for this error. Does anyone
know how to fix this? What is causing it?
 
Thanks.

I tried this and the run command indicated that it could not find the path.
I went into DOS and got to the correct directory and manually ran isuspm
-bootstrap. When I did that the same error message appeared. I clicked OK
and I was taken to Update Manager. This is nothing new. That is what always
happens when I execute the program from Control Panel. I rebootted as
requested and the same error message appeared again.

Any other ideas?
 
I have a Dell Demension 520 with dual core processor 6400 running at 2.13
GHz. I am running two Gig of memory and have a 250 Gig hard drive. Display
adapter is a NVIDIA GeForce 7300 LE with 128 MB of memory.

I was running Windows XP SP2 before. I am now running Vista Home Premium
which was a free upgrade provided by Dell.

My Roxio information is below:
Roxio Creator DE
Version: 9.0.115
Build: 901B15Z, DL2
Serial Number: DZ-2M9X6-F2CNG-0S08G
Copyright: Sonic Solutions 2006

Module Name: PX Engine
Build: 3.2.52a, 99
Copyright: Sonic Solutions 2006

Module Name: Roxio Core
Version: 3.3.0
Build: 331B17F, DLD
Copyright: Sonic Solutions 2006


Module Name: Roxio Creator Audio
Version: 3.3.0
Build: 330B49G, DLD
Copyright: Sonic Solutions 2006

Module Name: Roxio Creator Copy
Version: 3.3.0
Build: 330B45C, DLD
Copyright: Sonic Solutions 2006

Module Name: Roxio Creator Data
Version: 3.3.0
Build: 330B45D, DLD
Copyright: Sonic Solutions 2006

Module Name: Roxio Creator Tools
Version: 3.3.0
Build: 330B40C, DLE
Copyright: Sonic Solutions 2006

This was a Vista upgrade that Vista (Dell) installed as part of the Vista
upgrade process.

I also have one other problem that I have not been able to get any help
with. My system seems to lock up and then recover about 15 seconds later.
Sometimes it only happens one or twice a day and at other times it seems to
happen about every 15 minutes. I doesn't matter what application I am
running.
 
I have a Dell Demension 520 with dual core processor 6400 running at 2.13
GHz. I am running two Gig of memory and have a 250 Gig hard drive.  Display
adapter is a NVIDIA GeForce 7300 LE with 128 MB of memory.

I was running Windows XP SP2 before.  I am now running Vista Home Premium
which was a free upgrade provided by Dell.

My Roxio information is below:
Roxio Creator DE
Version: 9.0.115
Build: 901B15Z, DL2
Serial Number: DZ-2M9X6-F2CNG-0S08G
Copyright: Sonic Solutions 2006

Module Name: PX Engine
Build: 3.2.52a, 99
Copyright: Sonic Solutions 2006

Module Name: Roxio Core
Version: 3.3.0
Build: 331B17F, DLD
Copyright: Sonic Solutions 2006

Module Name: Roxio Creator Audio
Version: 3.3.0
Build: 330B49G, DLD
Copyright: Sonic Solutions 2006

Module Name: Roxio Creator Copy
Version: 3.3.0
Build: 330B45C, DLD
Copyright: Sonic Solutions 2006

Module Name: Roxio Creator Data
Version: 3.3.0
Build: 330B45D, DLD
Copyright: Sonic Solutions 2006

Module Name: Roxio Creator Tools
Version: 3.3.0
Build: 330B40C, DLE
Copyright: Sonic Solutions 2006

This was a Vista upgrade that Vista (Dell) installed as part of the Vista
upgrade process.

I also have one other problem that I have not been able to get any help
with.  My system seems to lock up and then recover about 15 seconds later.  
Sometimes it only happens one or twice a day and at other times it seems to
happen about every 15 minutes.  I doesn't matter what application I am
running.









- Show quoted text -
Click to expand...

I have also just upgraded to Vista from the Dell updgrade program and
am getting the same error message. Any solution yet?
 
I have been having the sameupdateerror -5 ever since I upgraded tovistafrom xp every time the computer starts up. I keep searching for
what to do to fix it but I never found anything that works. I just
figured out what to do though. You need to go to the installshieldupdatefolder and right click on the ISUSPM application and go to
properties. Under the compatibility tab mark the check for "Run this
program in compatibility mode for: windows xp service pack 2" It has
never happened ever since I did that. I hope that helps many of you.
Click to expand...

I have been getting the same error - I will try your fix jonny6man but
can I ask a stupid question.......where is the installshield update
folder?
 
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