Incorrect email address when replying

[Stephen Metheringham]

Help
Running XP pro, Office 2002 sp3
Have several email accounts (pop3) collected by five
different email account through Outlook 2002 (as we run
five different companies).
If we send out email on Account1 then they reply back and
then we reply out it doesn't default to Account1 as
sending the reply, it appears to randomly pick one of the
five email accounts.
Tried changing defaults on reply etc, but no solution,
anybody any ideas.

Cheers
Stephen

 

[DHW]

Yes, very similar with Outlook 2000 and XP Home with
POP3; in any "reply to" message Outlook seems to randomly
pick either the first or last email address (not the
middle one), regardless of what is set as default

 

[Roady [MVP]]

Use the Accounts drop down button to select your account.

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[John C. Harris, MPA]

Are your mails going through an Exchange Server by chance? If so, exchange
will mark the outgoing mail with the domain name of the server, no matter
what the incoming mail address was. Found this out the hard way also.

 

[John C. Harris, MPA]

Yes Roady, that is correct, but the underlying issue is that outlook should
keep the incoming address as the reply address and not be randomly selecting
addresses from the accounts correct? There is always a way to correct it,
but the problem should not be happening in the first place.

These Microsoft guys...shheeeesh.....LOL

 

[Diane Poremsky [MVP]]

What type of mail account are you using? Outlook doesn't look at the to
field and use it as the from address, it looks at the account the message
arrived on and uses the address assigned to the account. In the case of
Exchange server and multiple SMTP addresses, it uses the default SMTP configured
for your account. If you need to reply from one of the secondary addresses,
you'll need to create an IMAP or fake POP account with the secondary SMTP
as the from address and select it using the Accounts menu.

Yes Roady, that is correct, but the underlying issue is that outlook should
keep the incoming address as the reply address and not be randomly selecting
addresses from the accounts correct? There is always a way to correct it,
but the problem should not be happening in the first place.

--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)
Author, Google and Other Search Engines (Visual QuickStart Guide)




[Posted using NewsLook NNTP add-in for Outlook]

 

[Diane Poremsky [MVP]]

do the five accounts have unique mailboxes on the server or do they share
one catch all mailbox?

 

[DHW]

So after some more experimentaion, I compared the default
mail account name, a second account that has been OK
since set up some months ago, and the newer third account
that has this problem. The most obvious difference was
that the third problematic account had the "@" in it (it
just seemed more descriptive to me). Replacing the "@"
with "at" seems to stop the random selection, and then
allways selects the default for the reply message.

Interestingly, importing the old account with the "@" in
place causes the randomness to return.

Strange but true...

-----Original Message-----
What type of mail account are you using? Outlook doesn't look at the to
field and use it as the from address, it looks at the account the message
arrived on and uses the address assigned to the account. In the case of
Exchange server and multiple SMTP addresses, it uses the default SMTP configured
for your account. If you need to reply from one of the secondary addresses,
you'll need to create an IMAP or fake POP account with the secondary SMTP
as the from address and select it using the Accounts menu.

Yes Roady, that is correct, but the underlying issue is that outlook should
keep the incoming address as the reply address and not be randomly selecting
addresses from the accounts correct? There is always a way to correct it,
but the problem should not be happening in the first

place.


--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)
Author, Google and Other Search Engines (Visual QuickStart Guide)


Outlook & Exchange Solutions Center: http://www.slipstick.com

[Posted using NewsLook NNTP add-in for Outlook]


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