Incoming mail disappears OL 07

  • Thread starter Thread starter Bob
  • Start date Start date
B

Bob

Hi,
I have Office Pro 07 installed on XP SP2 laptop.

I have my accounts set up and the connections tested. When I do a
Send/Receive everything appears normal and I see email coming in on the
status bar. Once the transfer is complete the email is nowhere to be found.
The last download included 30 emails. I have sent myself test emails from a
separate webmail account I have, indicating a specific subject line so I can
search for it in Outlook once received. I try the Send/Rec again, the email
is received, I search for it and it cannot be found. I have looked in each
folder for the distinctive subhect line and it's not there.

I checked the specs for my acct and everything is set correctly with new
email going to the default inbox.

I have also reinstalled Office and run scanpst.exe on my pst file. The file
is error free.

Has anyone encountered this or have any idea?

Thanks!
 
Are you filtering your inbox view? Click on View > Current View and make sure
it's set to Messages and not filtering anything.
 
I think I've figured this out! Low and behold our old friend Symantec may
be the culprit.

Doing a little detective work after many hours of frustration, I worked
backwards uninstalling programs I had installed post Office. One of them,
Winfax Pro, seems to be the problem. As soon as I uninstalled it, rebooted
and fired up Outlook again, it worked fine. Draw your own conclusion if you
don't agree with mine.

Thanks for the help though. I checked what you suggeted.
 
I've known Winfax to hold Outlook open in processes after closing the app,
but not that it hides your email. Thanks for posting back.
 
I agree and was surprised myself. But then the evidence shows that at least
in this case that's exactly what it was doing. There is something in OL 07
that it doesn't get along with.

I've been working it now for about an hour turning it on and off with
various programs running and it still works fine without Winfax installed.

Hopefully this will help someone else out. I like your Hints website by
the way. Nicely done.

Cheers!
 
Thanks but that's not my website, it's someone else's. It's one of the best
resources for everyday Outlook use and answers the most commonly-asked
questions. I've learned a boatload from it.
 
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