Inappropriate Microsoft Online Crash Analysis alert/warning messag

[Guest]

I am responsible for Technical Support at Alacritech.

We have been receiving support calls from Laptop users with the following
message:

Microsoft Online Crash Analysis said to download R6_3_0_5.zip from your
website
(http://oca.microsoft.com/en/response.aspx?SGD=27809063-fc64-4da5-8abd-1bbd1
be69b4a&SID=1150)

However, Alacritech does not produce any products for laptops (i.e. no
PCMCIA products), therefore this error/warning message is bogus.

Can someone at M.S. please investigate and resolve?

Sincerely,
--
Les Figg
Director of Customer Satisfaction
Alacritech, Inc.
Web: www.alacritech.com
"Accelerating the convergence of networking and storage"

 

[Guest]

Further info from caller:
"I keep getting a message on my computer saying that there is an error with
my touchpad mouse on my laptop so i sent the report to Microsoft and i got a
return message saying to goto www.Alacritech.com and downloard R6_3_0_5.zip
and install it and it should correct this problem."

 

[John Eddy [MSFT]]

I am responsible for Technical Support at Alacritech.

We have been receiving support calls from Laptop users with the
following message:

Microsoft Online Crash Analysis said to download R6_3_0_5.zip from
your website
(http://oca.microsoft.com/en/response.aspx?SGD=27809063-fc64-4da5-8abd-1bbd1
be69b4a&SID=1150)

However, Alacritech does not produce any products for laptops (i.e. no
PCMCIA products), therefore this error/warning message is bogus.

Can someone at M.S. please investigate and resolve?

Les,

This really isn't the right forum for this type of contact. That said, if
you could mail me directly, I'll try to connect you to whoever would be the
proper person at Microsoft.

John Eddy
Microsoft Newsgroups Administrator

 

[Guest]

Thanks to those who responed.

Microsoft has promptly identified and resolved the issue.

Les.