imaging devices not properly recognized

  • Thread starter Thread starter D Sheneman
  • Start date Start date
D

D Sheneman

In attempting to upgrade my HP scanner, I now find that all efforts at
installing the hardware fail. While the process goes along and indicates
success, the scanner is always listed as an unknown device on the device
manager box. And, as such, it won't work. Doesn't matter whether I try to
install via USB or as a SCSI interface. Keeps showing up as an "unknown"
icon. Under that icon the scanner is listed properly, but as noted, it
won't work. Problem now exists even with the former 6300 flatbed scanner
which was working properly before I attempted to upgrade to the 4670 upright
flatbed.

Fix?
 
Install the drivers first and DO NOT connect the scanner until told to do so
or until after the driver is installed.
 
Have followed that scenario completely time after time.... When scanner is
connected, the task bar pops up a balloon staying found new hardware...
installs and says ready to use... Still shows up as an unknown device. And
when clicked on in device manager, it says it's working properly.. Not.. ..
Dell said to do a complete reinstall of Windows XP. Tried the "repair"
installation, and that didn't work. Don't really want to wipe the disk clean
and format and reinstall...... Got to be a way to work through it. HP now
says to use a powered USB hub, so that's my next move I guess.
 
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