Images in Outlook no longer display

  • Thread starter Thread starter Guest
  • Start date Start date
G

Guest

I regularly use images in Outlook to make it easier for the people I support
to see what to do. I have been doing this for years and I have a reasonable
understanding of formats and settings to make this happen. (I teach ICT.)

Whilst generating a help email today, and having already added a few images
captured using Prt Scr to the message, I used Ctrl-V as usual to paste
another image captured in the same way. The dreaded red icon appeared
instead.

No matter what I do, after a frustrating 2 hours of changing settings,
research, rebooting, etc, I cannot paste captured images. If I capture them,
I can paste them into Word, so I don't think it's a system problem. If I
save them somewhere, and then use 'Insert Picture', it works and I can see
the image in the message.

Win XP Pro
Office 2003 Pro
IEx 6 (not the dreaded 7)

I'm obviously missing something really simple. Go on, please tell me what
it is - I promise not to curse ...
 
These steps worked for me:

1. Locate the Outlook Temporary Items folder by opening the Registry and
locating
HKEY_CURRENT_USER\Software\Microsoft\Office\11.0\Outlook\Security\OutlookSecureTempFolder
2. Navigate to the value of this Key. It should be something like:
%USERPROFILE%\Local Settings\Temporary Internet Files\OLK3D\ where OLK3D is
some randomly generated string that always starts with OLK
3. Quit Outlook
4. Delete the contents of the folder
5. Launch Outlook
 
Don,

Whilst your reply did not resolve the issue, it might well have a great deal
of bearing on it because the folder listed in the registry entry on my PC
does not exist.

Should I generate the folder?
Should I delete the registry entry?

Thanks for the help so far.

Helpdesk Don said:
These steps worked for me:

1. Locate the Outlook Temporary Items folder by opening the Registry and
locating
HKEY_CURRENT_USER\Software\Microsoft\Office\11.0\Outlook\Security\OutlookSecureTempFolder
2. Navigate to the value of this Key. It should be something like:
%USERPROFILE%\Local Settings\Temporary Internet Files\OLK3D\ where OLK3D is
some randomly generated string that always starts with OLK
Click to expand...

<SNIP>
 
Having created the folder and made sure it was empty, the functionality is
now restored.

Thanks, Don !!
 
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