IE Shutdown

  • Thread starter Thread starter Connie
  • Start date Start date
C

Connie

I am using IE 6 and I keep getting a message that IE has
encountered a problem and has to shut down. This is
happening continuously. What can I do? Thanks!
 
I should add that it actually does shut down my PC. I
have a Trojan horse that I'm trying to get rid of. I
download a TH remover and it said to run Windows AVG
which I did but it found nothing. That was yesterday.
Today I'm getting knocked off by this IE message. I don't
know if the two are related. Thanks!
 
What You Should Know About the Blaster Worm and Its Variants
http://www.microsoft.com/security/incident/blast.asp

A tool is available to remove Blaster worm and Nachi worm infections from computers
that are running Windows 2000 or Windows XP
http://support.microsoft.com/?kbid=833330

A security issue has been identified that could allow an attacker to
remotely compromise a computer running Microsoft Windows and
gain complete control over it. You can help protect your computer
by installing this update from Microsoft.
http://www.microsoft.com/downloads/...6C-C5B6-44AC-9532-3DE40F69C074&displaylang=en

--
Carey Frisch
Microsoft MVP
Windows XP - Shell/User

Be Smart! Protect your PC!
http://www.microsoft.com/security/protect/

-------------------------------------------------------------------------------------


| I am using IE 6 and I keep getting a message that IE has
| encountered a problem and has to shut down. This is
| happening continuously. What can I do? Thanks!
 
Hi Connie,

In addition to Carey's excellent advice, here are some additional steps:

If all of the following are true:

1) you are up to date on Windows XP Critical Updates
2) You use AV and are current on antivirus updates
3) This started happening after you were current on same
4) No Virus (blaster, etc) was detected by either your Antivirus software
or Critical Updates
5) The problem persists and is limited to Internet Explorer crashing, not
Windows itself

RECOMMENDATION:

You might try rolling your system back to a state prior to when the symptom
happened using Windows XP System Restore:

306084 HOW TO: Restore the Operating System to a Previous State in Windows
XP
http://support.microsoft.com/?id=306084

283252 Non-Administrator User Is Unable to Start System Restore Utility
http://support.microsoft.com/?id=283252

If this is not possible or does not work, the problem could be due to 3rd
party Browser Helper Objects (BHOs) in Internet Explorer. We should check
for these and see about removing any found:

298931 How to Disable Third-Party Tool Bands and Browser Helper Objects
http://support.microsoft.com/?id=298931

831432 "Iexplore.exe has encountered a problem and needs to close" error
http://support.microsoft.com/?id=831432

Finally, if none of the above resolves the issue, you may need to repair IE
by downloading and reinstalling the service pack for Internet Explorer:

SP1 for Internet Explorer:
http://www.microsoft.com/windows/ie/downloads/critical/ie6sp1/default.asp

=========

This posting is provided "AS IS" with no warranties, and confers no rights.

Windows XP Security Homepage:
http://www.microsoft.com/windowsxp/security/default.asp

Windows 2000 Security Homepage:
http://www.microsoft.com/windows2000/security/default.asp

Top 10 Windows Newsgroups Security Questions:
http://www.microsoft.com/technet/newsgroups/default.asp?url=/technet/newsgro
ups/nodepages/sectop10.asp

=========
Paul Hayes, MCSE
Product Support Services
Microsoft Corporation
(e-mail address removed)


--------------------
| From: "Connie" <[email protected]>
| Subject: IE Shutdown
| Date: Sun, 25 Jan 2004 07:57:26 -0800
|
| I am using IE 6 and I keep getting a message that IE has
| encountered a problem and has to shut down. This is
| happening continuously. What can I do? Thanks!
|
 
Hi Connie,

I just saw the post below after responding to your earlier post.

The new information does impact my previous recommendation. Specifically,
do not use System Restore. Using System Restore could undo some of the work
you've already done to remove the malware.

RECOMMENDATION:

- Get to Windows Update and install the latest Critical Updates:
http://v4.windowsupdate.microsoft.com/en/default.asp

Next, it is not clear to me from your two posts that you are using
best-of-class Antivirus software. When you have a known infection if is
worth the investment to get some proven technology to tackle the problem.
While Microsoft does not endorse one product over another, there are
several quality products available.

Please review the following and keep us posted.

Contact Information for most Antivirus vendors:
http://support.microsoft.com/default.aspx?kbid=49500

Additional antivirus resources and lists of antivirus products that are
designed to work with various Microsoft products:
http://www.microsoft.com/security/antivirus/default.asp

Here are some 3rd party Security / Antivirus software reviews you might
explore:

CNET:
http://reviews.cnet.com/2001-3680_7-0.html?tag=ont-su

PC World:
http://www.pcworld.com/resource/browse/0,cat,1233,sortIdx,1,00.asp

Info World:
http://reviews.infoworld.com/servlet/product_review?cat=9&Submit=GO&sort_cri
t=&sort_seq1=desc&sort_seq2=&start_item=1

PC Magazine:
http://www.pcmag.com/category2/0,4148,4795,00.asp

Here is a Free Trial Subscription I saw the other day in this forum:
http://www.my-etrust.com/microsoft/

=========

This posting is provided "AS IS" with no warranties, and confers no rights.

Windows XP Security Homepage:
http://www.microsoft.com/windowsxp/security/default.asp

Windows 2000 Security Homepage:
http://www.microsoft.com/windows2000/security/default.asp

Top 10 Windows Newsgroups Security Questions:
http://www.microsoft.com/technet/newsgroups/default.asp?url=/technet/newsgro
ups/nodepages/sectop10.asp

=========
Paul Hayes, MCSE
Product Support Services
Microsoft Corporation
(e-mail address removed)

--------------------
| From: "Connie" <[email protected]>
| Subject: IE Shutdown
| Date: Sun, 25 Jan 2004 08:13:57 -0800
|
| I should add that it actually does shut down my PC. I
| have a Trojan horse that I'm trying to get rid of. I
| download a TH remover and it said to run Windows AVG
| which I did but it found nothing. That was yesterday.
| Today I'm getting knocked off by this IE message. I don't
| know if the two are related. Thanks!
|
| >-----Original Message-----
| >I am using IE 6 and I keep getting a message that IE has
| >encountered a problem and has to shut down. This is
| >happening continuously. What can I do? Thanks!
 
Hi Paul,

I am up to date on Critical Updates and I do use AVG. I
have tried doing a system restore to an earlier date.
What I don't understand is the Trojan Horse Removal tool
says it detects a TH and gives the location and says to
run AVG to removie it but when I run AVG it says it finds
nothing????
Meanwhile the TH keeps popping up in between the IE error
message. I will try and apply your other suggestions but
it's hard to stay on line. I keep getting knocked off.
Thanks so much for your help.~ Connie
 
Paul, I've followed all of your suggestions but I'm
confused on the BHOs. I have disabled BHOs but now how do
I determine what's running and what may be a problem?
Also, can I leave this function disbabled? Might that
correct the problem? Thanks!
 
Hi Connie,

Regarding your post below, you mentioned that you disabled the BHOs and
want to know:

Q1: If you can keep this setting.
Q2: how you can know which BHO may have been the cause

First we need to determine if disabling the BHOs in total resolved the
issue. These questions are moot unless you no longer see the symptom at all
with all BHOs disabled.

A1: If you no longer see the symptom (IE Crashes), you can keep this
setting.

A2: Regarding how to determine which BHO may have been the cause, that is
more difficult. I do not have a good answer at this time. Ideally, a
program that installs as a BHO would be friendly if it adds itself to the
Add/Remove list in Control Panel. Unfortunately, not all BHO's do this
reliably. About the best I can do at the moment on this last question is
to point you to one of the more detailed references on BHOs that I could
find:

Browser Helper Objects: The Browser the Way You Want It
http://msdn.microsoft.com/library/default.asp?url=/library/en-us/dnwebgen/ht
ml/bho.asp

Please let me know if you still see the symptom after disabling BHOs

=========

This posting is provided "AS IS" with no warranties, and confers no rights.

Windows XP Security Homepage:
http://www.microsoft.com/windowsxp/security/default.asp

Windows 2000 Security Homepage:
http://www.microsoft.com/windows2000/security/default.asp

Top 10 Windows Newsgroups Security Questions:
http://www.microsoft.com/technet/newsgroups/default.asp?url=/technet/newsgro
ups/nodepages/sectop10.asp

=========
Paul Hayes, MCSE
Product Support Services
Microsoft Corporation
(e-mail address removed)

--------------------
| From: "Connie" <[email protected]>
| Subject: RE: IE Shutdown
| Date: Mon, 26 Jan 2004 07:04:53 -0800
|
| Paul, I've followed all of your suggestions but I'm
| confused on the BHOs. I have disabled BHOs but now how do
| I determine what's running and what may be a problem?
| Also, can I leave this function disbabled? Might that
| correct the problem? Thanks!
 
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