P. Burrows said:
And this is an official Microsoft support newsgroups? Wow, i didn't
know that.
It is a newsgroup as any other newsgroup, visited by volunteers from
your peer community of users that are willing to help others - who
actually ask for help. The newsgroup is available using Microsoft's own
news server (msnews.microsoft.com) but it is carried by news servers
worldwide. It is an unregulated (i.e., unmoderated) newsgroup.
Microsoft has no direct contol over it nor does Microsoft necessarily
waste its time participating in the user community. Newsgroups, forums,
chat rooms, bulletin boards, and whatnot are not to provide you with
free technical support from whatever software vendor you are having
problems. Since the community that visits these newsgroups are
*volunteers*, no one is under any obligation to solve your problem.
No, i just come here to post something because i don't know what to do
with my spare time (Yes i had i had a question, i posted it in a
message, and since nobody seemed to have any help or suggestions, i
posted a new question, this time it was: "How to get support from
microsoft" )
No, i expect someone to help me based on what i asked, which was 'How
to get support from Microsoft'
You already know the answer to that. You pay Microsoft to get
additional tech support for which you never before paid. You get 2 free
incidents with Windows XP. Did you bother to use either of them? If
not then do so if that's the route you want to take. Otherwise, take
your chances with "free" technical support offered, if any, by the
volunteers and other visitors to newsgroups. Sorry, but you don't get
to demand anything here, especially since you aren't paying any of us to
help you. You get to ask. If you don't like the solutions, if nobody
can recommend a solution, or you don't get any replies, the choices then
are to find another free venue of help, solve it yourself, suffer with
the defect, or pay for support.
As an alternative (and maybe cheaper) is to use online tech support
groups that get paid *if* they solve your problem. The only that comes
to mind is Google Answers. Because they are promised to get recompensed
if they solve your problem, they have a greater initiative to take the
time to research your problem. If they cannot come up with a
recommendation that solves your problem, or no one takes your case, then
you don't pay anyone.
But if you are interested, i can repeat the info: I have tried to
update to the latest version of DirectX - either by downloading the
small web install version or the full redist version from the
Microsoft site. I start it, it appears to copy something, then stops
and tells me a file has not passed logo testing and aborts(*). No
install anyway, just aborts. DirectX can not be updated apparently.
The full message, which i doubt is more helpfull but just incase, is:
"The software you are installing has not passed Windows Logo testing
testing to verify its compatiblity with Windows XP (Tell me why this
testing is important).
This software will not be installed. Contact your system
administrator"
(The software being 'DirectX 9.0c End-User Runtime' OR 'DirectX 9.0c
Redistributable for Software Developers - Multilingual')
My first guess was that you downloaded from somewhere other than
Microsoft, but hopefully you did use a Microsoft site to get the DirectX
download. My next guess is that the DirectX install triggered an update
install from some other software and the prompt regarding logo testing
is for that other software. Have you tried downloading and installing
the latest video and audio drivers from the web sites of whomever are
the vendors for your video and audio hardware? If the chipset on the
motherboard is not from Intel, have you also downloaded and installed
the latest chipset driver package from the motherboard maker? If that
doesn't step on whatever is prompting you then I'd try to boot into Safe
mode to see if you can install DirectX in that state. If DirectX
bitches that it won't install in Safe mode then use msconfig.exe to
disable all startup progams, and also disable all non-critical NT
services, so you can reboot into a cleaner normal mode and try the
DirectX install again.
Normally when a prompt appears saying that some software doesn't pass
Microsoft logo testing (which wouldn't be software from Microsoft and
why I'm wondering if the DirectX install is triggering some
non-Microsoft drivers or software to update), there is usually a button
that lets you ignore the message. Not everyone developing software is
going to waste time and money to get Microsoft to test that software
compliance with Microsoft's standards. So you usually just ignore the
warning and continue the installation, anyway. There is no such option
to ignore the warning and just continue?
I did find a similar article talking about the logo testing prompt but
in regards to installing IE SP-1; see
http://support.microsoft.com/default.aspx?id=828031. I also found
http://support.microsoft.com/default.aspx?kbid=822798 which might be an
even more applicable article.
