I need help, its urgent!!

  • Thread starter Thread starter fmc
  • Start date Start date
F

fmc

Hey, I need help with my keyboard, it is not recogniced in WinXP, I know
the keyboard is good because I'm using it right now under Linux, but
when I start in WinXP is like I have no keyboard. When I go to control
panel-> Keyboard and try to update the driver I get error code 39 and
something about the files being corrupt. I replaced a couple of .sys
files that were used by the driver, but I still have no keyboard.

Any Idea??

thanks

FmC
 
Hi,

Control Panel/System/Hardware/Device Manager, uninstall the keyboard. Go to
add hardware and reinstall it.

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP

Associate Expert - WindowsXP Expert Zone

Windows help - www.rickrogers.org
 
Rick said:
Hi,

Control Panel/System/Hardware/Device Manager, uninstall the keyboard. Go to
add hardware and reinstall it.
Click to expand...
I have done that, but when I try to reinstall it I get de error code 39
again.

Thaks
 
Hi,

Click start/run, type regedit and click ok. Expand the plus (+) signs to
reach this key:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E96B-E325-11CE-BFC1-08002BE10318}

In the right pane, look for an UpperFilters string and click on it. Click
file/export and save a copy to the desktop. Then delete the UpperFilters
string. Repeat for the LowerFilters string if it exists (it may not). Then
close up the registry editor and retry uninstalling/reinstalling the
keyboard.

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP

Associate Expert - WindowsXP Expert Zone

Windows help - www.rickrogers.org
 
Rick said:
Hi,

Click start/run, type regedit and click ok. Expand the plus (+) signs to
reach this key:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E96B-E325-11CE-BFC1-08002BE10318}

In the right pane, look for an UpperFilters string and click on it. Click
file/export and save a copy to the desktop. Then delete the UpperFilters
string. Repeat for the LowerFilters string if it exists (it may not). Then
close up the registry editor and retry uninstalling/reinstalling the
keyboard.
Click to expand...
Nope, that didn't do it, although I dod get a different error code, No I
get the message: 'Se ha deshabilitado el controlador (servicio) para
este dispositivo. Un controlador alternativo debe estar proporcionando
la funcionalidad. (Código 32)'. That roughly translated should something
like: The driver (service) has been disabled for this device. An
alternative driver should be giving the funcionality (¿?) (code 32)

thanks
 
Hi,

It means it can't access the source media for the driver file, from
KB310123:

<quote>

Code 32
Windows cannot install the drivers for this device because it cannot access
the drive or network location that has the setup files on it. (Code 32)

To fix this problem, click Restart Computer to restart your computer. If
that doesn't work copy all the setup files onto your local hard disk, and
run setup from there.


Solution button: Restart Computer

This code indicates that the installation disk or CD-ROM was not available
to install the drivers. For example, the CD-ROM drive or network connection
is not available. Typically, you receive this error message during the first
or second restart after all the files are copied when the Setup program is
running.

To resolve this issue, restart the computer. If the restart does not resolve
the problem, determine why the installation disk or the CD-ROM is not
available. Typically, these devices also have Device Manager codes (such as
the CD-ROM controller or network adapter). Resolve the issue to access the
installation disk or the CD-ROM before you try to resolve this conflict.

<end>

Are you using your install disk, or is there an I386 folder on your system
in the Windows directory? Your sourcepath may be incorrect. Please run
regedit again and look at this key:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Setup

The sourcepath string on the right will indicate where it is looking for the
driver file. If the I386 folder is on the hard drive under C:\Windows (or
whatever your language equivalent is), then you need to change the
sourcepath to mirror this. If it indicates your installation disk drive,
then you may need to insert the appropriate media disk.

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP

Associate Expert - WindowsXP Expert Zone

Windows help - www.rickrogers.org
 
Rick said:
Hi,

It means it can't access the source media for the driver file, from
KB310123:

<quote>

Code 32
Windows cannot install the drivers for this device because it cannot access
the drive or network location that has the setup files on it. (Code 32)

To fix this problem, click Restart Computer to restart your computer. If
that doesn't work copy all the setup files onto your local hard disk, and
run setup from there.


Solution button: Restart Computer

This code indicates that the installation disk or CD-ROM was not available
to install the drivers. For example, the CD-ROM drive or network connection
is not available. Typically, you receive this error message during the first
or second restart after all the files are copied when the Setup program is
running.

To resolve this issue, restart the computer. If the restart does not resolve
the problem, determine why the installation disk or the CD-ROM is not
available. Typically, these devices also have Device Manager codes (such as
the CD-ROM controller or network adapter). Resolve the issue to access the
installation disk or the CD-ROM before you try to resolve this conflict.

<end>

Are you using your install disk, or is there an I386 folder on your system
in the Windows directory? Your sourcepath may be incorrect. Please run
regedit again and look at this key:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Setup

The sourcepath string on the right will indicate where it is looking for the
driver file. If the I386 folder is on the hard drive under C:\Windows (or
whatever your language equivalent is), then you need to change the
sourcepath to mirror this. If it indicates your installation disk drive,
then you may need to insert the appropriate media disk.
Click to expand...
OK... I did that but still nothing, The path in the registry was
c:\windows so i changed it to c:\windows\i386 and then tried to
reinstall the drivers and still get the same problem, Also, now my
touchpad doesn't work!! (that's odd) it has the same error code. I also
tried rebooting, uninstalling/reinstalling and downloading and
installing the drivers provide by Toshiba for de touchpad but none of
that works. I really hope I won't need to reinstall windows...

Thanks

FmC
 
Hi,

Actually, C:\Windows would be correct, as you need to indicate the parent
folder, not the actual I386 folder. You can undo what you have so far by
changing that key back, and double-clicking the previously saved file.

Q: Are you running as administrator?

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP

Associate Expert - WindowsXP Expert Zone

Windows help - www.rickrogers.org
 
Rick said:
Hi,

Actually, C:\Windows would be correct, as you need to indicate the parent
folder, not the actual I386 folder. You can undo what you have so far by
changing that key back, and double-clicking the previously saved file.

Q: Are you running as administrator?
Click to expand...
Im not THE administrator, but I belong to the 'administrators' group
hopefully that is the same because I can't login as THE administrator
because I can't type the password.

FmC
 
Hi,

The group should be sufficient, unless you are on a domain where local admin
priviledges may not be enough depending on the network admin.

Why can't you type the admin password?

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP

Associate Expert - WindowsXP Expert Zone

Windows help - www.rickrogers.org
 
Rick said:
Hi,

The group should be sufficient, unless you are on a domain where local admin
priviledges may not be enough depending on the network admin.

Why can't you type the admin password?
Click to expand...
I'm not in a domain network, I have a workgroup. I can't typee the
password because the keyboard doesn't work... that's what I'm Trying to
solve

Thanks
FmC
 
Hi,

Oh, yes, "duh" on my part.

Can you force an install of a standard 101/102 keyboard driver?

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP

Associate Expert - WindowsXP Expert Zone

Windows help - www.rickrogers.org
 
Rick said:
Hi,

Oh, yes, "duh" on my part.

Can you force an install of a standard 101/102 keyboard driver?
Click to expand...
nope, I tried with several different keyboards and I get the same
mistake with everyone.
 
Hi,

Guess I wasn't clear. I wasn't talking about changing the keyboard itself,
but rather forcing a different driver by manually selecting it from the
driver list.

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP

Associate Expert - WindowsXP Expert Zone

Windows help - www.rickrogers.org
 
Rick said:
Hi,

Guess I wasn't clear. I wasn't talking about changing the keyboard itself,
but rather forcing a different driver by manually selecting it from the
driver list.
Click to expand...
I don't understand... I didn't phisically tried another keyboard I just
selected different ones from the list, this is a notebook, so I have to
use the build in keyboard. If what I have to do is select the usual
keyboard (that is a 'Natural Keyboard') and then select a different
driver, I don't know how to do it.

Thanks
 
Hi,

Open Device Manager, expand the keyboard branch and double click yours. Go
to the driver tab, click on update driver. You don't need to connect to
Windows Update if prompted, just click next. Choose "install from a list or
specific location", then next. Click on "Don't search, I will choose...".
Choose the "Standard 101/102-key.....", then next and finish.

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP

Associate Expert - WindowsXP Expert Zone

Windows help - www.rickrogers.org
 
Rick said:
Hi,

Open Device Manager, expand the keyboard branch and double click yours. Go
to the driver tab, click on update driver. You don't need to connect to
Windows Update if prompted, just click next. Choose "install from a list or
specific location", then next. Click on "Don't search, I will choose...".
Choose the "Standard 101/102-key.....", then next and finish.
Click to expand...
That's what I did before with several keyboards and it didn't help,
sorry... At this point I'm beginning to think that I will have to
reinstall winXP.


thanks
 
Hi,

You tried it after deleting the UpperFilters string? Honestly, at this point
I don't know what else to advise you. It may be that the keyboard itself is
damaged and in need of replacement.

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP

Associate Expert - WindowsXP Expert Zone

Windows help - www.rickrogers.org
 
Rick said:
Hi,

You tried it after deleting the UpperFilters string? Honestly, at this point
I don't know what else to advise you. It may be that the keyboard itself is
damaged and in need of replacement.
Click to expand...
Yes, I did it after that, I don't thinl the keyboard is damaged because
I have no prolem under linux so I guess I just have to re install
everything... At least I will have something to do on the weekend.

Anyway, thanks for all your help.

FmC
 
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