I have two jproblems with two different machines.

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Guest

Problem one, an HP machine, is in safe mode but no screen shows just the safe
mode border, tried the f8 key and has no response.

Problem 2, have a dell, it goes to the windows login screen and just stays
there, the little bar moves from left to right but nothing else, no messages
or errors, this goes on for hours. any suggestions, both are laptops.
 
1. Please repost this as two separate posts. Subsequent replies will quickly
become too confusing.

2. I have to ask what you've recently installed to those machines (perhaps
the same thing?) or configuration changes. Any info you can provide as to
what lead up to these problems would be invaluable.
 
The HP machine was used by my daughter with online viruses attached, I am
trying to get into safe mode to run a scan and clean it, the screen that
shows the desktop will not come up.

The other has not had anything added that I am aware of, the last known
addition was GPS system, the system was workking fine with that program for
several months, now it goes to the welcom screen and just sets there.

Sorry I can't give you any more info.
 
dave_bree said:
The HP machine was used by my daughter with online viruses attached, I am
trying to get into safe mode to run a scan and clean it, the screen that
shows the desktop will not come up.

The other has not had anything added that I am aware of, the last known
addition was GPS system, the system was workking fine with that program for
several months, now it goes to the welcom screen and just sets there.

Sorry I can't give you any more info.
Click to expand...

It's not possible to give you focused help with so little information.
As a guess, I'd suggest restoring your daughter's laptop to factory
condition. Read the manual that came with it or look on HP's website for
how to do that. As for the Dell, who knows. We just don't have enough
information to get started.

A better solution for you would be to take both laptops to a reputable
professional computer repair shop and have them diagnosed hands-on. This
will not be your local version of BigComputerStore/GeekSquad. If either
laptop is still under warranty, you might want to contact the mftr.'s
tech support instead.


Malke
 
Again, please re-post this as two separate queries. Trying to stay straight
on which machine we're talking about is something I don't want to do.
 
The HP machine was used by my daughter with online viruses attached, I am
trying to get into safe mode to run a scan and clean it, the screen that
shows the desktop will not come up.
Click to expand...

Take the drive out. Hook it up to an appropriate USB adapator. Start
another XP machine, attach the drive through USB, and do a formal malware
scan.

Malware Removal
http://www.elephantboycomputers.com/page2.html#Removing_Malware

THE PARASITE FIGHT
Finding, Removing & Protecting Yourself From Scumware
http://aumha.org/a/parasite.htm

Richard Harper’s Guide to Cleaning Pests
http://rgharper.mvps.org/cleanit.htm

The other option is to flatten the system and resintall the OS and apps
clean.
http://www.microsoft.com/technet/community/columns/secmgmt/sm0504.mspx
The other has not had anything added that I am aware of, the last known
addition was GPS system, the system was workking fine with that program
for
several months, now it goes to the welcom screen and just sets there.
Click to expand...

Resources for troubleshooting startup problems in Windows XP
http://support.microsoft.com/kb/308041/en-us
 
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