I think I know what he was asking, since the same thing seems to happen with
me quite frequently.
Just now, I was creating a new Word document. I had just finished some
bulleted items, and wanted to start a new subject, so I chose a 'heading 2'
style, and began typing. Everything I typed appeared as if I were holding the
shift key down. Nothing I did reversed this unwanted effect. Eventually, I
was able to cut and paste the text I had written into a notepad file, close
and reopen word, cut and paste everything back into Word, and reapply the
formatting discarded by notepad. Was there a better solution?