i cannot d/l from ms

  • Thread starter Thread starter pilldr
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pilldr

i think i have a malware. system restore will not work OR shut off. when
trying to d/l any help programs, they will not d/l. any advise, please?
 
pilldr said:
i think i have a malware. system restore will not work OR shut off. when
trying to d/l any help programs, they will not d/l. any advise, please?
Click to expand...

Download Malwarebytes and Spybot Search and Destroy to a different computer,
copy to a flash drive, then place the flash drive into the affected computer.
Copy to hard disk and run from there. See if that cleans it up enough to turn
off System Restore. Reboot the computer and see if you can connect to the
internet. Visit Elephantboycomputers.com and follow the malware removal
instructions there. When the machine is cleaned up then turn System Restore
back on.
 
Mark's advice may or may not work--it depends on the infestation. If you
find you cannot install or run any malware or A/V programs, you will need to
slave up the infected hard drive to another clean computer and use its A/V
and malware programs to partially clean the infected drive. This method
will not clean the registry entries but it should get rid of enough files
that you can run the malware programs on your PC.

--
Regards

Ron Badour
MS MVP
Windows Desktop Experience
 
thanks! where can i find that program?

Mark Adams said:
Download Malwarebytes and Spybot Search and Destroy to a different computer,
copy to a flash drive, then place the flash drive into the affected computer.
Copy to hard disk and run from there. See if that cleans it up enough to turn
off System Restore. Reboot the computer and see if you can connect to the
internet. Visit Elephantboycomputers.com and follow the malware removal
instructions there. When the machine is cleaned up then turn System Restore
back on.
Click to expand...
 
ok did that. put a shrtcut on desktop. double clicked it and i get this
message " the drive or network connection refers to is unavailable. make sure
disk is properly inserted and try again" i have tried 3 times and get same
message.
 
i will go out and buy software to get rid if this if you can suggest what i
should buy.please? thanks,larry
 
NB: If you had no anti-virus application installed or the subscription had
expired *when the machine first got infected* and/or your subscription has
since expired and/or the machine's not been kept fully-patched at Windows
Update, don't waste your time with any of the below: Format & reinstall
Windows. A Repair Install will NOT help!

1. See if you can download/run the MSRT manually:
http://www.microsoft.com/security/malwareremove/default.mspx

NB: Run the FULL scan, not the QUICK scan! You may need to download the
MSRT on a non-infected machine, then transfer MRT.EXE to the infected
machine and rename it to SCAN.EXE before running it.

2. [WinXP ONLY!! =>] Run the Windows Live Safety Center's 'Protection' scan
(only!) in Safe Mode with Networking, if need be:
http://onecare.live.com/site/en-us/center/howsafe.htm

3. Run a /thorough/ check for hijackware, including posting the requested
logs in an appropriate forum, not here.

Checking for/Help with Hijackware
http://aumha.net/viewtopic.php?f=30&t=4075
http://mvps.org/winhelp2002/unwanted.htm
http://inetexplorer.mvps.org/data/prevention.htm
http://inetexplorer.mvps.org/tshoot.html
http://www.mvps.org/sramesh2k/Malware_Defence.htm
http://www.elephantboycomputers.com/page2.html#Removing_Malware

**Seek expert assistance in
http://spywarehammer.com/simplemachinesforum/index.php?board=10.0,
http://forums.spybot.info/forumdisplay.php?f=22,
http://www.dslreports.com/forum/cleanup, http://aumha.net/viewforum.php?f=30
or other appropriate forums.**

If these procedures look too complex - and there is no shame in admitting
this isn't your cup of tea - take the machine to a local, reputable and
independent (i.e., not BigBoxStoreUSA) computer repair shop.
 
i think i have a malware. system restore will not work OR shut off. when
trying to d/l any help programs, they will not d/l. any advise, please?
Click to expand...

Try that Malwarebytes first.

Some clever malwares will infect you and then fix it so you can't do a
System Restore.

Your topic is cannot download from m/s. If m/s means Microsoft you
will often/always have difficulties on their download site
(updates,etc.) unless you use their swell Internet Explorer product.
So if you are using something like Firefox to download from Microsoft,
you need to communicate with their download site using IE usually
(reading stuff is fine with Firefox).
 
i will go out and buy software to get rid if this if you can suggest whati
should buy.please? thanks,larry
Click to expand...

did that? Did what.

BUY scanning software? Mark has a good idea if you can download to
another computer and have a flash drive. If you are posting here and
not using your afflicted computer that should be easy. If you don't
have a flash drive, maybe you can put the download Malwarebytes on a
CD and copy it to your bad computer.

You might try booting in Safe Mode with Networking and maybe get on
the WWW that way - at least enough to download.
 
Use my Remove-it software, it will remove that malware from your system.
Choose yes for all options when prompted. Download it here
http://www.ms-mvp.org/

--
The Real Truth http://pcbutts1-therealtruth.blogspot.com/
*WARNING* Do NOT follow any advice given by the people listed below.
They do NOT have the expertise or knowledge to fix your issue. Do not waste
your time.
David H Lipman, Malke, PA Bear, Beauregard T. Shagnasty, Leythos.
 
*WARNING* Do NOT follow any advice given by the people listed below.
They do NOT have the expertise or knowledge to fix your issue. Do not waste
your time.
Click to expand...

Do you really want to use something from a stalkers Website? Check with
members of the community, not one honest person trusts PCButts.
 
malwares program will not run even when copied from an external drive or once
i moved it to hard drive either.
 
pilldr said:
malwares program will not run even when copied from an external drive
or once i moved it to hard drive either.
Click to expand...

The following workaround sometimes works:

Use another PC to download the MalwareBytes program. The installation
file is named:

mbam-setup.exe

Rename the file to something like phildr.exe

Then transfer it to a flash drive.

Then start your PC in Safe Mode (with Networking, if possible), copy the
file from the flash drive to your PC, and double-click it to install. If
you are able to use Safe Mode with networking, you have the added
benefit of downloading the latest antimalware definitions. If not,
install and run in plain old Safe Mode; it's better than nothing.

Reboot.

Then try to download and run the MRT PA Bear referenced, for good
measure.

In the event you still have remnants of the malware (quite possible),
you should consider posting a HijackThis log to an appropriate forum.
The following list is courtesy of David H. Lipman:

NOTE: Registration is REQUIRED in any of the below before posting a log

Suggested primary:
http://www.thespykiller.co.uk/index.php?board=3.0

Suggested secondary:
http://www.bleepingcomputer.com/forums/forum22.html
http://www.malwarebytes.org/forums/index.php?showforum=7

Suggested tertiary:
http://www.dslreports.com/forum/cleanup
http://www.cybertechhelp.com/forums/forumdisplay.php?f=25
http://www.atribune.org/forums/index.php?showforum=9
http://www.geekstogo.com/forum/Malware_Removal_HiJackThis_Logs_Go_Here-f37.html
http://gladiator-antivirus.com/forum/index.php?showforum=170
http://forum.networktechs.com/forumdisplay.php?f=130
http://forums.maddoktor2.com/index.php?showforum=17
http://www.spywarewarrior.com/viewforum.php?f=5
http://forums.spywareinfo.com/index.php?showforum=18
http://forums.techguy.org/f54-s.html
http://forums.tomcoyote.org/index.php?showforum=27
http://forums.subratam.org/index.php?showforum=7
http://www.5starsupport.com/ipboard/index.php?showforum=18
http://aumha.net/viewforum.php?f=30
http://makephpbb.com/phpbb/viewforum.php?f=2
http://forums.techguy.org/54-security/
http://forums.security-central.us/forumdisplay.php?f=13
 
OK, read my first response to you suggesting that the infection might keep
you from running cleaning tools and you may have to slave the hard drive to
a clean PC.

--
Regards

Ron Badour
MS MVP
Windows Desktop Experience
 
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