I am able to send email messages but not receive.

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G

Guest

I am using Outlook 2003 with comcast.net. I have been able to send and
receive without any problems. Yesterday it stopped receiving emails. I am
able to send. When I hit the send/receive button nothing happens, when I try
to setup groups it doesn't do anything. Thanks.
 
Jeff, I did that and searched for the file and was unable to find anything.
when I hit send/receive nothing happens, there is no message on the bottom
right, yet, when I write and email and send it, it gives me the message that
it is sending message 1 of 1.
 
Bonnie said:
Jeff, I did that and searched for the file and was unable to find
anything.
Click to expand...

The file should be under %UserProfile%\Local Settings\Temp, which is a
hidden folder. Open Windows Explorer and enter the above path in the
Address field and click Go.
 
found it, this is what it said:

2005.03.15 15:09:42 <<<< Logging Started (level is LTF_TRACE) >>>>
2005.03.15 15:09:42 Resource manager terminated


2005.03.15 15:10:45 <<<< Logging Started (level is LTF_TRACE) >>>>
2005.03.15 15:10:45 mail.comcast.net: Synch operation started (flags =
00000001)
2005.03.15 15:10:45 mail.comcast.net: UploadItems: 1 messages to send
2005.03.15 15:10:45 SMTP (smtp.comcast.net): Begin execution
2005.03.15 15:10:45 SMTP (smtp.comcast.net): Port: 25, Secure: no, SPA: no
2005.03.15 15:10:45 SMTP (smtp.comcast.net): Finding host
2005.03.15 15:10:45 SMTP (smtp.comcast.net): Connecting to host
2005.03.15 15:10:45 SMTP (smtp.comcast.net): Connected to host
2005.03.15 15:10:50 SMTP (smtp.comcast.net): <rx> 220 comcast.net -
Maillennium ESMTP/MULTIBOX sccrmhc13 #245
2005.03.15 15:10:50 SMTP (smtp.comcast.net): [tx] EHLO SonyHome
2005.03.15 15:10:50 SMTP (smtp.comcast.net): <rx> 250-comcast.net
2005.03.15 15:10:50 SMTP (smtp.comcast.net): <rx> 250-7BIT
2005.03.15 15:10:50 SMTP (smtp.comcast.net): <rx> 250-8BITMIME
2005.03.15 15:10:50 SMTP (smtp.comcast.net): <rx> 250-AUTH CRAM-MD5 LOGIN
PLAIN
2005.03.15 15:10:50 SMTP (smtp.comcast.net): <rx> 250-DSN
2005.03.15 15:10:50 SMTP (smtp.comcast.net): <rx> 250-EXPN
2005.03.15 15:10:50 SMTP (smtp.comcast.net): <rx> 250-HELP
2005.03.15 15:10:50 SMTP (smtp.comcast.net): <rx> 250-NOOP
2005.03.15 15:10:50 SMTP (smtp.comcast.net): <rx> 250-PIPELINING
2005.03.15 15:10:50 SMTP (smtp.comcast.net): <rx> 250-SIZE 15728640
2005.03.15 15:10:50 SMTP (smtp.comcast.net): <rx> 250-STARTTLS
2005.03.15 15:10:50 SMTP (smtp.comcast.net): <rx> 250-VERS V04.80c++
2005.03.15 15:10:50 SMTP (smtp.comcast.net): <rx> 250 XMVP 2
2005.03.15 15:10:50 SMTP (smtp.comcast.net): Authorized to host
2005.03.15 15:10:50 SMTP (smtp.comcast.net): Connected to host
2005.03.15 15:10:50 SMTP (smtp.comcast.net): [tx] MAIL FROM: <*****>
2005.03.15 15:10:50 SMTP (smtp.comcast.net): <rx> 250 ok
2005.03.15 15:10:50 SMTP (smtp.comcast.net): [tx] RCPT TO: <*****>
2005.03.15 15:10:50 SMTP (smtp.comcast.net): <rx> 250 ok; [simple] forward
to <*****>
2005.03.15 15:10:50 SMTP (smtp.comcast.net): [tx] DATA
2005.03.15 15:10:50 SMTP (smtp.comcast.net): <rx> 354 Please start mail input.
2005.03.15 15:10:50 SMTP (smtp.comcast.net): [tx]
..
2005.03.15 15:10:50 SMTP (smtp.comcast.net): <rx> 250 Mail queued for
delivery.
2005.03.15 15:10:50 SMTP (smtp.comcast.net): End execution
2005.03.15 15:10:50 mail.comcast.net: ReportStatus: RSF_COMPLETED, hr =
0x00000000
2005.03.15 15:10:50 mail.comcast.net: Synch operation completed
2005.03.15 16:38:15 Resource manager terminated


2005.03.15 16:39:58 <<<< Logging Started (level is LTF_TRACE) >>>>
2005.03.15 16:39:58 Resource manager terminated
 
Bonnie said:
found it, this is what it said:
Click to expand...

Your log file shows a send but no attempt whatsoever to perform a receive.
Click Tools>Options>Mail Setup>Send/Receive. Select your Send/Receive group
and click Edit. Make sure "Include the selected account in this group" is
checked for your account and that "Receive mail items" is also checked.
 
Bonnie said:
It doesn't allow me to do that. It shows the hourglass then stops.
Click to expand...

TIme for a new mail profile. In Control Panel, start the Mail applet and
click Show Profiles>Add. When adding a new profile, you can point it at
your current PST so you won't lose any mail.
 
TIme for a new mail profile. In Control Panel, start the Mail applet and
click Show Profiles>Add. When adding a new profile, you can point it at
your current PST so you won't lose any mail.
Click to expand...

Another thing to try would be to delete the .srs file under \Documents and
Settings\<your login name>\Application Data\Microsoft\Outlook. That
contains your send/receive settings, which might have become corrupted.
 
Okay, I tried to do that and I was not able to point to that file, I deleted
the outlook profile that was there, created a new one and I am still unable
to point to that file. But, when I started up Outlook I was able to send and
receive emails, but I couldn't access my old emails, calendar or contacts.
Thanks.
 
Bonnie said:
Okay, I tried to do that and I was not able to point to that file, I
deleted the outlook profile that was there, created a new one and I
am still unable to point to that file. But, when I started up
Outlook I was able to send and receive emails, but I couldn't access
my old emails, calendar or contacts.
Click to expand...

Click FIle>Open>Outlook Data File, browse to your old data file, select it,
and click OK.
 
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