HPlaptop won't boot up

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my computer locked up while doing a sytem restore and now won't come up. its
in a loop the Windows logo comes on then a fast blue screen then it starts
all over. I've been into the Setup, i've tried to use the last known
settings that worked from some screen somewhere, I gone thru e-diagnostics,
I've been thru them all (i think) and still don't have Windows back.
I have the system recovery disks that came with it. but i want to try
to save documents before reinstalling WindowsXP I would rather not reinstall
WindowsXP if possible. I don't really remember any dos comands and can't
remember how I got to it from here anyway but.. how can I get to mydocuments
from a user acct that was deleted? which is why i was doing the restore in
the 1st place and mydocuments. I just don't know what to do I guess an
overview of the above is:
1) I can't get windows up how can i repair it or get up long enough to
save/send/copy documents if i have to reinstall Windows.
 
Read the following HP article thoroughly, then follow
the steps outlined to perform a "non-destructive"
recovery operation.
http://h10025.www1.hp.com/ewfrf/wc/...docname=bph07145&product=71013&dlc=en&lang=en

--
Carey Frisch
Microsoft MVP
Windows Shell/User

--------------------------------------------------------------------------------------

:

my computer locked up while doing a sytem restore and now won't come up. its
in a loop the Windows logo comes on then a fast blue screen then it starts
all over. I've been into the Setup, i've tried to use the last known
settings that worked from some screen somewhere, I gone thru e-diagnostics,
I've been thru them all (i think) and still don't have Windows back.
I have the system recovery disks that came with it. but i want to try
to save documents before reinstalling WindowsXP I would rather not reinstall
WindowsXP if possible. I don't really remember any dos comands and can't
remember how I got to it from here anyway but.. how can I get to mydocuments
from a user acct that was deleted? which is why i was doing the restore in
the 1st place and mydocuments. I just don't know what to do I guess an
overview of the above is:
1) I can't get windows up how can i repair it or get up long enough to
save/send/copy documents if i have to reinstall Windows.
 
I've read the article already, when I hit f10 I get E-diagtools and when I
run it, it reports "Tests passed. No erros found. if you still exp probs
w/your system try 1 power off & restart (which doesn't work) 2 update the
BIOS (doesn't help I don't know what to update). then 3 backup your data
(don't know how) and re-install yuour syst from recover CDs.
I don't know how to get to the PC Recovery mentioned in the part
"Recovering during startup". Or is re-install is only option then how if
possible can I get documents out? Won't the reinstall wipe out all docs &
files?
 
Chat with a HP support specialist:
http://welcome.hp.com/country/us/en/contact/chat_1.html

--
Carey Frisch
Microsoft MVP
Windows Shell/User

--------------------------------------------------------------------------------------

:

I've read the article already, when I hit f10 I get E-diagtools and when I
run it, it reports "Tests passed. No erros found. if you still exp probs
w/your system try 1 power off & restart (which doesn't work) 2 update the
BIOS (doesn't help I don't know what to update). then 3 backup your data
(don't know how) and re-install yuour syst from recover CDs.
I don't know how to get to the PC Recovery mentioned in the part
"Recovering during startup". Or is re-install is only option then how if
possible can I get documents out? Won't the reinstall wipe out all docs &
files?
 
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