HP Scanner installation

  • Thread starter Thread starter Guest
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Guest

For the past two days I have been following instructions from HP tech support
e-mail service concerning installing my HP 5300C scanner in WindowsXP. It's
all lame. Nothing seems to work. Any suggestions?
 
I followed the tech support you suggested. Downloaded the drivers, cleaned
out everything on my hard drive, installed the driver sj664.exe and attempted
to install sj663mu which gave me a fatal error and didn't load. They even had
me try to install in safe mode which my machine wouldn't do.
 
Chuck said:
For the past two days I have been following instructions from HP tech
support
e-mail service concerning installing my HP 5300C scanner in WindowsXP.
It's
all lame. Nothing seems to work. Any suggestions?
Click to expand...

Try the scanner on a different computer. That will tell you if the problem
is your scanner or with your computer.
 
The scanner worked fine on this computer until I upgraded to XP from '98SE. I
just went through the entire process of removal and reinstallation, again.
When I try to install sj663mu I get a fatal error. The file doesn't load. Any
suggestions?
 
I had a problem installing my hp6200C and I solved it by installing the
software and after it was completely installed, I connected up the scanner.
Occasionally the pc doesnt make a connection with the scanner so I
disconnect the scanner from the PC and wait about 1 minute before
reconnecting. That seems to work also... Scanners are strange beasts.
HTH
sharkman
 
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