HP Computer does not include XP software on CD-ROM

  • Thread starter Thread starter Shelly McCormick
  • Start date Start date
S

Shelly McCormick

How can HP not include a Microsoft Windows XP CD-ROM with
the computer? You pay for the software and they "hide"
it inside your computer. What if your hard drive dies
and you need a new one...how do you put the software back
on your computer without a CD?
 
Shelly

You get what you pay for when you buy a box computer. Now you can go onto the HP website and order the "system resotre cd set" for your pc. Now do not confuse these with the quick restore cd's that you probably have. BTW it will cost you about $50.00.

C

P.S. most major pc in a box manufactures are doing what HP does and that is hide the drive image on a hiden partition.
 
Shelly opined:
-----Original Message-----
How can HP not include a Microsoft Windows XP CD-ROM with
the computer? You pay for the software and they "hide"
it inside your computer. What if your hard drive dies
and you need a new one...how do you put the software back
on your computer without a CD?
.
Click to expand...
On my HP unit I made my own CD recovery disk as follows:
Start>>Hewlett Packard>>HP Tools>>CD Recovery Creator and
follow the instructions.

All the best. F Miller
 
Greetings --

PC manufacturers who sell PCs with an OEM version of any Windows
operating system are only required by their licensing agreement with
Microsoft to provide a means for the consumer to restore the PC to the
condition it was in when it left the factory.

Some manufacturers, generally the same ones who use lower quality
components in their products, elect to provide no CDs at all, but
rather rely upon a hidden hard drive partition. HP and Compaq's
consumer products divisions (their business-class systems are a
different story) are well-known examples of this type manufacturer.
Other manufacturers provide a Restore or Recovery CD that contain a
proprietary image of the factory configured hard drive and that can be
used to return the PC to its ex-factory condition. A few respectable,
customer-service aware, consumer-class PC manufacturers, such as Dell
or Gateway, provide BIOS-locked, full installation CDs.

It all boils down to "You get what you pay for." If you're going
to shop at a volume discount chain like Best Buy or CompUSA (two of
the last places on Earth I'd shop for a computer), for example, you
should expect a lower quality product and little to no after sales
support.


Bruce Chambers

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