G
Guest
I work in a call center, and have to use specific remarks, which require
editing for things such as a customer's name, a date or an explanation of
what's being done. It is time consuming to highlight the generic text, then
write over it. This may sound fickle or lazy, but when it's done 50 times a
day, and time is off the essence, a few seconds matter a lot. Any help would
be greatly appreciated. I tried creating a form, but this requires protecting
the form, which means it can't be copied and pasted, also a requirement.
Example: (customer) called about (issue). Issued credit for $(X) using
adjustment code (X) for invoice (date).
It would be marvelous to hit tab to go to 'customer' then again to 'issue'
editing for things such as a customer's name, a date or an explanation of
what's being done. It is time consuming to highlight the generic text, then
write over it. This may sound fickle or lazy, but when it's done 50 times a
day, and time is off the essence, a few seconds matter a lot. Any help would
be greatly appreciated. I tried creating a form, but this requires protecting
the form, which means it can't be copied and pasted, also a requirement.
Example: (customer) called about (issue). Issued credit for $(X) using
adjustment code (X) for invoice (date).
It would be marvelous to hit tab to go to 'customer' then again to 'issue'