How do I get help about a program (Powerpoint 2003) that won't ru.

  • Thread starter Thread starter Guest
  • Start date Start date
G

Guest

I recently upgraded to Office 2003. I am trying to run "movie slides" from
old presentations for the first time. Each time I rty to run the view show I
get an error message that kicks me out of the program. I have the same
powerpoint at work and have no problems. I have reinstalled office but no
success. An error message gets generated but that doesn't help me if I don't
get a response. So what am I supposed to do for technical support?
 
First, we need to know the exact message that you are getting. Click on the
link to further information if there is one.

You mention "movie slides". Do you mean that you have inserted video files on
the slides? Does the error occur before any slides are displayed? If not and
if it displays some slides before the error occurs, what is on the slide that is
displaying when the error occurs? What is on the slide that follows?

Also, have you applied Service Pack 1? If not, go to Help > Check for Updates
and follow the links to Check for Updates.

Are you running Windows XP SP1 or SP2? Have you tested the same presentation(s)
at work? Do they run fine there?
 
[CRITICAL UPDATE - Anyone using Office 2003 should install the Critical
Update or Service Pack 1 for Office 2003 as soon as possible. From
PowerPoint, choose "Help -> Check for Updates".]
[TOP ISSUE - Are you having difficulty opening presentations in PowerPoint
that you just created (you can save, but not open)? -
http://support.microsoft.com/?id=329820]

Hello,

Did you know that you can automatically send a crash report to Microsoft
nearly any time an Office 2002 or Office System 2003 application crashes?

When the crash occurs a crash reporting dialog will appear with a message
that begins something like: "Microsoft Office <application> has encountered
a problem and needs to close. We are sorry for the inconvenience."

When this occurs:

1) Click on "What data does this report contain?
2) Note down the following information:

* AppName:
* AppVer:
* AppStamp:
* ModName:
* ModVer:
* ModStamp:
* fDebug:
* Offset:

3) There might also be a "bucket" number. If so, note down that number as
well.
3) Click "Close"
4) Click "Send Error Report

If you post the information noted in steps 2 and 3 above to this newsgroup
I might be able to verify whether or not this is already a known issue and,
if it's known, possibly a way to avoid or fix the problem in the future.

John Langhans
Microsoft Corporation
Supportability Program Manager
Microsoft Office PowerPoint for Windows
Microsoft Office Picture Manager for Windows

For FAQ's, highlights and top issues, visit the Microsoft PowerPoint
support center at: http://support.microsoft.com/default.aspx?pr=ppt
Search the Microsoft Knowledge Base at:
http://support.microsoft.com/default.aspx?pr=kbhowto

This posting is provided "AS IS" with no warranties, and confers no rights.
Use of any included script samples are subject to the terms specified at
http://www.microsoft.com/info/cpyright.htm
 
Back
Top