How do I enable rich text using secure mail with OL2000?

  • Thread starter Thread starter Bo Berglund
  • Start date Start date
B

Bo Berglund

I use Outlook 2000 and have enabled secure email with a Thawte
certificate. When I send email to myself as test the encryption seems
to strip off the rich text format. How can I change this so rich text
is preserved? I *have* checked the box in the contacts entry for
myself to always send in rich text format, but it seems not to help.

/Bo
 
ARe you sending from an Exchange mailbox?

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. Due to the
Swen virus, all e-mails sent to my actual account will be deleted w/out
reading.

After searching google.groups.com and finding no answer
Bo Berglund <[email protected]> asked:

| I use Outlook 2000 and have enabled secure email with a Thawte
| certificate. When I send email to myself as test the encryption seems
| to strip off the rich text format. How can I change this so rich text
| is preserved? I *have* checked the box in the contacts entry for
| myself to always send in rich text format, but it seems not to help.
|
| /Bo
 
Are you sending from an Exchange mailbox?

--?
Milly Staples [MVP - Outlook]
Click to expand...
Not really, the setup is like this:
I have a POP3 account at an Exchange 5.5 server (accessed via a
firewall through Internet).

My collegues are inside the firewall and use their Outlook directly
towards the Exchange server.

I have tried to open up a direct connection too after connecting a VPN
tunnel to the network but that fails because Outlook goes away
communicating with the server and is unresponsive for long times (I
shut it down after 2 hours the last time I tried it, it was still
doing its strange data exchange).
So using VPN to protect our communication is not working and is also
clumsy, so we wanted to set up encrypted email instead.
But unforunately we seem unable to get our standard format (Rich Text)
working when using secure email.

/Bo
 
Check with the Exchange Admin as some configurations are set to strip
formatting from messages sent via Exchange.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. Due to the
Swen virus, all e-mails sent to my actual account will be deleted w/out
reading.

After searching google.groups.com and finding no answer
Bo Berglund <[email protected]> asked:

| On Sat, 20 Dec 2003 13:37:50 -0800, "Milly Staples [MVP - Outlook]"
|
|| Are you sending from an Exchange mailbox?
||
|| --?
|| Milly Staples [MVP - Outlook]
||
| Not really, the setup is like this:
| I have a POP3 account at an Exchange 5.5 server (accessed via a
| firewall through Internet).
|
| My collegues are inside the firewall and use their Outlook directly
| towards the Exchange server.
|
| I have tried to open up a direct connection too after connecting a VPN
| tunnel to the network but that fails because Outlook goes away
| communicating with the server and is unresponsive for long times (I
| shut it down after 2 hours the last time I tried it, it was still
| doing its strange data exchange).
| So using VPN to protect our communication is not working and is also
| clumsy, so we wanted to set up encrypted email instead.
| But unforunately we seem unable to get our standard format (Rich Text)
| working when using secure email.
|
| /Bo
 
Check with the Exchange Admin as some configurations are set to strip
formatting from messages sent via Exchange.

--?
Milly Staples [MVP - Outlook]
Click to expand...
It's really not that simple, we have a working Rich Text interchange
when *not* using secure email. It is only when we start using S/MIME
mail that the client (that is my belief anyway) reformats the message
as plaintext or HTML depending on the version of Outlook.
If the client encrypts then there should be no way that Exchange
server can interfere with the message format, it should not be able to
even read the message at all....

When we send normally without S/MIME all formats go through OK.

In fact I have tested with another person that using PGP 7.0.3 with
the Outlook plug-in actually also preserves the Rich text format.
Unfortunately my main communications counterpart has Outlook 2002 on
an XP Pro machine where the PGP install does not display the Outlook
plug-in. :-(
So therefore we are looking for the built-in secure email function of
Outlook.

Seems hard to get working properly.

/Bo
 
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